Customer Experience Coordinator
hace 3 semanas
At Conduent Business Services, we are seeking a highly skilled and motivated Customer Experience Associate I to join our team. This is an excellent opportunity for individuals who want to work in a dynamic environment and make a positive impact on our clients.
About the RoleThe primary responsibility of this role is to provide exceptional customer service by resolving customer inquiries and issues in a timely and professional manner.
We are looking for someone with strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The ideal candidate will be able to work effectively in a team environment and possess a high level of flexibility and adaptability.
Key Responsibilities- To handle customer inquiries and resolve issues in a professional and courteous manner.
- To provide accurate and timely information to customers regarding their accounts and services.
- To identify and escalate complex issues to senior levels, if necessary.
- To perform routine call center activities, including answering phone calls, responding to emails, and providing support through chat.
- To use standard scripts and established guidelines to meet Service Level Agreements (SLAs).
- A minimum of a high school diploma or equivalent required.
- 1-2 years of experience in a customer-facing role, preferably in a call center environment.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong analytical and problem-solving skills.
- High level of flexibility and adaptability.
We offer a competitive salary range of $45,000 - $60,000 per year, based on location and experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from candidates of all backgrounds and perspectives.
About Conduent Business ServicesConduent Business Services is a leading provider of business process outsourcing solutions, serving a wide range of industries, including healthcare, finance, and government. We pride ourselves on delivering exceptional service and results-driven solutions to our clients.
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