Customer Experience Coordinator

hace 3 semanas


Guate, Guatemala Conduent Business Services A tiempo completo

At Conduent Business Services, we are seeking a highly skilled and motivated Customer Experience Associate I to join our team. This is an excellent opportunity for individuals who want to work in a dynamic environment and make a positive impact on our clients.

About the Role

The primary responsibility of this role is to provide exceptional customer service by resolving customer inquiries and issues in a timely and professional manner.

We are looking for someone with strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The ideal candidate will be able to work effectively in a team environment and possess a high level of flexibility and adaptability.

Key Responsibilities
  • To handle customer inquiries and resolve issues in a professional and courteous manner.
  • To provide accurate and timely information to customers regarding their accounts and services.
  • To identify and escalate complex issues to senior levels, if necessary.
  • To perform routine call center activities, including answering phone calls, responding to emails, and providing support through chat.
  • To use standard scripts and established guidelines to meet Service Level Agreements (SLAs).
Requirements
  • A minimum of a high school diploma or equivalent required.
  • 1-2 years of experience in a customer-facing role, preferably in a call center environment.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Strong analytical and problem-solving skills.
  • High level of flexibility and adaptability.
Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, based on location and experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from candidates of all backgrounds and perspectives.

About Conduent Business Services

Conduent Business Services is a leading provider of business process outsourcing solutions, serving a wide range of industries, including healthcare, finance, and government. We pride ourselves on delivering exceptional service and results-driven solutions to our clients.



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