Customer Portal Architect

AireSpring is a leading provider of customer portals and user experience solutions. As a Customer Portal Architect, you will play a critical role in delivering exceptional user experiences through intuitive and visually appealing customer portals.

We are seeking a talented, entrepreneurial architect to join our team and lead the portal evolution of our new AI-based ITSM customer portal, AIreCONTROL. The successful candidate will be responsible for designing user interfaces, features, and functionality that enhance the overall user experience and drive customer satisfaction.

The ideal candidate will have a strong understanding of user-centered design principles and methodologies. They will also have experience designing user interfaces for web-based applications, preferably in a customer portal or B2B environment within the Telecom and Managed Services industry.

• Design intuitive user interfaces, critical and informative operational data, and customer experience-enhancing applications for AIreCONTROL.
• Lead the development and implementation of new features, enhancements, and functionality for AIreCONTROL.
• Collaborate with cross-functional teams, including IT, product management, engineering, and customer support to gather requirements and prioritize development efforts.
• Conduct user research, surveys, and feedback analysis to understand customer and partner needs and preferences.
• Implement user interface enhancements, navigation improvements, and content updates to optimize the portal's effectiveness.

• Bachelor's degree in computer science, information systems, business administration, or a related field.
• Proven experience designing user interfaces for web-based applications, preferably in a customer portal or B2B environment within the Telecom and Managed Services industry.
• Strong understanding of user-centered design principles and methodologies.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.