Software Support Engineer
hace 1 mes
FundThrough is a leading fintech company accelerating cash flow and enabling growth for small and medium-sized businesses.
About the RoleWe are seeking an experienced Software Support Engineer to join our engineering team. As a key member of our team, you will be responsible for delivering expert technical support to our customers, ensuring their short- and long-term needs are met.
Key Responsibilities- Apply in-depth troubleshooting and debugging skills to resolve customer issues.
- Set up test environments to mirror the customer's production setup and perform tests using representative data.
- Triage, debug, and resolve customer issues using internal admin tooling and development consoles.
- Document and own bugs and areas for improvement in our product.
- Work closely with the FundThrough Engineering team to escalate issues across multiple business units.
- Graduate of Computer Science, Software Engineering, or equivalent degree or experience.
- Excellent communication and interpersonal skills.
- Demonstrate an ability to manage multiple requests and adapt to changing schedules.
- Experience with web application/SaaS development.
- Familiarity with Ruby on Rails, PostgreSQL, ReactJS, Node, and Python.
- Competitive compensation: $80,000 - $120,000 per year.
- Family-friendly policies and work-from-home options.
- Opportunity to leave your mark on a growing startup.
- An incredibly diverse team of brilliant minds from all over the world.
- Birthday treats and a lunch of your choice every week.
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