Latin America IT Support Lead Position

hace 2 días


Guate, Guatemala Impala Terminals A tiempo completo
Job Title: Latin America IT Support Lead Position

We are seeking a skilled IT professional to lead our team in providing effective support and maintenance of IT infrastructure across the LATAM region.

About Impala Terminals

Impala Terminals is a leading provider of logistics and storage solutions. We offer a dynamic work environment with opportunities for growth and development.

Job Description:

This position involves providing technical support and leadership to ensure the smooth operation of our IT systems. Responsibilities include:

  • Managing and maintaining all IT-related hardware and software across the region.
  • Solving complex technical issues and escalating them when necessary.
  • Providing remote support to users in other regions.
  • Liaising with global teams to implement IT projects.
  • Ensuring the security and integrity of our IT systems.

The ideal candidate will have:

Requirements:
  • 3-5 years' experience in a team lead role in End User IT Support.
  • Strong knowledge of Windows 10/11 and Active Directory.
  • Excellent communication and customer service skills.
  • Ability to work independently and exercise strong technical and business judgment.
  • Strong diagnostic/troubleshooting skills.

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience.


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