IT Infrastructure Manager LATAM

hace 2 semanas


Guate, Guatemala Impala Terminals A tiempo completo
Job Description:

We are seeking an experienced IT Infrastructure Manager to lead our team in the LATAM region. The successful candidate will provide effective leadership and technical expertise to support the delivery of high-quality IT services.

About the Role:

As an IT Infrastructure Manager, you will be responsible for managing a team of technical support specialists who deliver IT services to our users across the LATAM region. You will work closely with the Network Security and Lead Architect to ensure that IT infrastructure is well-maintained, secure, and up-to-date.

The ideal candidate will have 3-5 years' experience in a team lead role in End User IT Support within a high-pressure environment. Financial services/National Infrastructure/Commodity logistics end user support experience would be advantageous.

Key Responsibilities:

* Diagnose and resolve day-to-day technical issues
* Promptly escalate IT issues to the Network Security and Lead Architect where necessary
* Manage inventory and champion stock control
* Provide remote support to users in other regions
* Undertake small to medium-sized IT projects as instructed by the Network Security and Lead Architect
* Provide End User and server support throughout the LATAM region
* Support and maintain Server, Network, and Server room under instruction from global teams
* Set up and configure new equipment in line with business expectations
* Adhere to and actively work to maintain global IT standards
* Provide effective basic user training and new user inductions
* Install and troubleshoot authorized software
* Ensure security and upgrades are applied correctly and kept up to date on end-user equipment
* Responsible for logging and tracking warranty repairs
* Reporting faults and maintaining records on server and site outages
* Complete daily site checks
* Submit weekly reports to the Network Security and Lead Architect
* Requesting and tracking of IT purchases
* Providing basic support and troubleshooting on APC and related UPS/Cabinet Power equipment

Requirements:

* Strong knowledge of Win 10/11 and Active Directory
* Strong working knowledge of industry-standard End User imaging and packaging
* Strong understanding of commodity storage and freight forwarding applications would be advantageous, but not essential
* Some exposure to managing & supporting OT infrastructure environments would be highly advantageous
* Strong knowledge of Microsoft Office 2016 - 2019 required
* Working knowledge of networking routers, firewalls, switches such as Cisco, Citrix, and VPN
* Working knowledge of spyware/malware removal tools and techniques
* Working knowledge of MS Intune applied to a mobile device a plus
* Strong written and spoken English and Spanish essential

Estimated salary: $65,000 - $90,000 per year.
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