Digital Support Specialist

hace 5 días


Guate, Guatemala Genpact A tiempo completo

At Genpact, we strive to create a world that works better for people. Our team of professionals delivers outcomes that shape the future.

We are inviting applications for the role of Digital Support Specialist in Tech Services.

Responsibilities

  • Handle difficult interactions with customers via chat and phone
  • Support scanners and printers, validate usage licenses, and adhere to compliance policy
  • Resolve software problems, connect to customer or client computers, and demonstrate technical support proficiency
  • Possess problem-solving skills and think creatively to meet customer needs

Minimum Qualifications/Skills

  • High school diploma or equivalent
  • 90% proficiency in spoken and written English
  • Excellent communication skills
  • Schedule flexibility is essential
  • Basic programming experience
  • Previous experience as a tech support agent
  • Multitasking skills

Preferred Qualifications/ Skills

  • Ability to multitask with excellent follow-through
  • Effective communication through phone and email
  • Strong analytical and strategic thinking

The estimated salary for this position is $45,000 - $60,000 per annum, based on industry standards and location considerations.



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