Customer Experience Operations Specialist
hace 4 días
At Conduent Business Services, we're dedicated to delivering mission-critical services and solutions that drive exceptional outcomes for our clients and the millions of people who rely on them.
Job Overview
This role offers a unique opportunity to personally thrive, make a difference, and be part of a culture where individuality is valued every day. As a Customer Experience Operations Specialist, you'll work closely with our team to provide top-notch support and services to our clients.
About You
- You have a strong analytical mindset and excellent organizational skills.
- You're proficient in data coordination and able to work independently with minimal supervision.
- You possess a high level of discretion and can adapt quickly to new processes and systems.
Key Responsibilities
As a key member of our team, your responsibilities will include:
- Providing exceptional customer service and support through various channels.
- Utilizing established procedures and guidelines to ensure seamless operations.
- Maintaining accurate records and updating databases as necessary.
- Escalating complex issues to senior levels when required.
- Communicating company policies and resolutions to customers in a clear and empathetic manner.
Benefits and Perks
We offer a competitive salary range of $65,000 - $80,000 per year, depending on experience. Additionally, you'll enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
About Conduent Business Services
Conduent Business Services is a leading provider of business process services and solutions. We partner with Fortune 100 companies and governments to deliver exceptional results and drive business growth. Our team is passionate about making a difference and values individuality and diversity.
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