Customer Service Representative

hace 4 semanas


Guate, Guatemala FedEx A tiempo completo

Job Overview

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We are seeking a highly skilled and motivated Customer Service Representative to join our team at FedEx. This role involves providing exceptional customer service, handling customer inquiries, and ensuring timely resolution of issues.

Key Responsibilities

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The successful candidate will be responsible for:

  • Providing over-the-counter services to customers, including answering questions about FedEx products and services;
  • Tracing packages and resolving customer complaints in a professional and courteous manner;
  • Preparing various operations reports, including data entry and record-keeping;
  • Maintaining accurate records and files, as well as auditing airway bills and records as required;
  • Ensuring proper labeling, legality of content, and compliance with customs documentation requirements;
  • Maintaining a neat and clean appearance of the workplace/front counter, self, and uniform;
  • Recognizing new customers or additional business opportunities and opening new accounts;
  • Involving the completion of administrative tasks and coordination relating to the frontline operation;

Requirements

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To be successful in this role, you will need:

  • A High School degree or equivalent;
  • Previous clerical or customer service experience in a service environment;
  • Accuracy and attention to detail, as well as planning and organizing skills;
  • Excellent interpersonal and problem-solving skills;
  • Average general office skills, including light typing, filing, and computer literacy;
  • Ability to lift 50 lbs and maneuver any single package weighing up to 150 lbs with appropriate equipment;
  • Strong customer service and communication skills.

Benefits

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FedEx is a world-class company recognized for its commitment to excellence and customer satisfaction. As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary, estimated at $45,000 per year, based on industry standards and location;
  • Ongoing training and development opportunities to enhance your skills and career prospects;
  • A dynamic and supportive work environment that values diversity, equity, and inclusion;
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

About FedEx

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FedEx is a leading logistics and transportation company, committed to delivering exceptional service and value to our customers. We are honored to be consistently recognized as a great place to work, a technology innovator, and one of the world's most admired and respected companies. Our values of innovation, integrity, and teamwork drive everything we do, from developing cutting-edge solutions to serving our customers with passion and dedication.



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