Financial Services Representative

hace 4 semanas


Guate, Guatemala GoTo A tiempo completo
Job Overview

We're seeking a highly skilled Financial Services Representative to join our team in Guatemala City or Brazil Remote. As a key member of our Accounting and Finance team, you will play a crucial role in ensuring the efficient financial management and controls necessary to support all our business activities.

About the Role

As a Trilingual Financial Services Representative (Spanish, English, and Portuguese speaker), you will be responsible for providing exceptional customer support via emails and calls. Your primary focus will be on inbound billing activities, solving customer disputes, and collaborating with other departments to resolve customer inquiries.

Your Responsibilities
  • Manage high transactional volumes while maintaining a high level of customer satisfaction
  • Solve complex customer disputes efficiently and effectively
  • Collaborate with internal teams to resolve customer inquiries and improve processes
Requirements

To succeed in this role, you will need:

  • Prior experience in a customer support or finance role is a plus
  • Advanced written and spoken skills in Spanish, English, and Portuguese
  • Excel - Basic/Intermediate
  • Excellent communication and collaboration skills
  • Ability to thrive in a fast-paced environment
  • Higher education, currently attending or complete (desirable)
What We Offer

We are committed to creating an inclusive work ecosystem that values diversity and promotes growth. Our team is passionate about innovation, and we believe that our unique perspectives make us stronger together. As a Financial Services Representative at GoTo, you will have the opportunity to work towards shared goals with an open-minded and cohesive team.

Location

This role can be performed from either Guatemala City or Brazil Remote.

Salary Range

The estimated salary for this role is $40,000 - $60,000 per year, depending on your level of experience and qualifications.



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