Customer Experience Liaison

hace 2 meses


Guate, Guatemala Maersk A tiempo completo

"Transforming Logistics"



We are Maersk, a leader in container logistics and simplifying our customers' supply chain. We're committed to an inclusive workplace with a diverse culture, where employees can thrive. Our team is passionate about delivering exceptional customer service.



Key Responsibilities




  • Coordinate logistics activities to ensure smooth delivery to customers.
  • Develop effective communication with internal and external stakeholders.
  • Prepare accurate status reports of shipments.
  • Take ownership of each job/file and validate costs and revenues.
  • Swiftly resolve customer queries and concerns.
  • Build long-term customer relationships.
  • Collaborate with commercial teams to achieve logistics growth targets.
  • Provide solutions to customers and proactively track shipments.


"Maersk is an equal opportunities employer. We welcome applicants from diverse backgrounds and are committed to creating an inclusive workplace. Apply now and join our team of professionals who are passionate about delivering exceptional customer service."



We value the diversity of our talent and strive to recruit the best person for the job. Our team is passionate about delivering exceptional customer service and creating a positive work environment. If you have a positive attitude, good communication skills, and a desire to make a difference, we encourage you to apply. Maersk is committed to creating an inclusive workplace and welcomes applicants from diverse backgrounds. We are an equal opportunities employer and value the diversity of our talent.



Requirements




  • At least 3 years of experience working in a similar role with a freight forwarder, logistics company.
  • Excellent communication skills and ability to navigate complex stakeholder matrices.
  • Advanced English proficiency.
  • Ability to work under pressure and meet tight deadlines.
  • Team player with good attention to detail.
  • Positive attitude and willingness to go the extra mile for customers.


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