Tech Support Specialist
hace 4 semanas
FundThrough is a leading fintech company accelerating cash flow and enabling growth for small and medium-sized businesses. Based in Toronto, we operate across North America, providing AI-powered invoice funding to B2B businesses.
Job Description
We are seeking a skilled Client Support Software Engineer to join our engineering team. As a key member of the team, you will play a crucial role in enhancing our products with new features using a modern tech stack.
Estimated Salary:
$70,000 - $100,000 per year, depending on experience.
Key Responsibilities:
- Apply in-depth troubleshooting and debugging skills to resolve customer issues.
- Set up test environments to mirror customer production setups and perform tests using representative data.
- Triage, debug, and resolve customer issues using internal admin tooling and development consoles.
- Document and take ownership of bugs and areas for improvement in our product.
Required Skills and Qualifications:
- Graduate of Computer Science, Software Engineering, or equivalent degree or experience.
- Excellent communicator with highly professional written and oral communication skills.
- Demonstrate an ability to manage multiple requests and create effective schedules.
- Experience with web application/SaaS development and Ruby on Rails, PostgreSQL, ReactJS, Node, Python.
Benefits:
- An incredibly diverse team of brilliant minds from all over the world.
- Competitive compensation and benefits package.
- Family-friendly policies and work-from-home options.
- Birthday treats and lunch of your choice every week.
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