Senior Business Operations Analyst

hace 7 días

Guatemala City Conduent Business Services A tiempo completo

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


General Information:

Sales Transformation Manager will look to drive continuous improvement of sales performance across Consumer Outreach. Propose, create and execute projects that will affect key KPI’s related to the sales needs of the client to drive and enhance performance. Will lead and develop sales initiatives and strategies, which will include sales trainings, contests and employee development. Will analyse performance results and present out to key leaders including VP’s

Purpose of the position:

Identify, propose, and execute projects aimed at improving overall sales performance for the departments assigned. Work closely with operations to carry out continuous improvement and optimize performance

Key task & result areas:

• Analyse and identify key areas of opportunity to drive sales performance.

• Assist operations and lead the execution of projects aimed at improving sales performance.

• Develop sales trainings.

• Design and implement a strategic sales plan that grows sales performance.

• Present out results and initiatives to key leaders, including VP’s.

• Develop incentives and contests to drive and improve sales performance.

• Responsible to conduct research and complete special requests required by the client and stakeholders involved.

• Assess sales performance through observations and measurement and suggest corrective action as needed.

Job Requirements

Education requirement Must High school diploma or equivalent

Preferred Intermediate Vocational Education

Minimum skills and requirements to hire:

Must Analytical Skills (thinking outside the box and sales oriented)

Must Self-motivated and driven 

Must Schedule availability, based on hours of operation

Must • C1 English level 

• Basic computer skills (Hardware)

• Office packages (Software)

Must • 20Mbps Individual Internet speed

• Personal Mobile (Verification processes)

Must Sales experience (experience in closing sales and upselling additional products)

Must Sales Skills including positioning products to meet customer’s needs

Preferred Focus on building value to position product

Preferred Ask appropriate open-ended questions

Preferred Strong closing, when asking for the sale and skilful use of assumptive sales techniques

Must Ability to identify potential sale/revenue

Must Available for On-site equipment updates

Preferred Previous Call center experience

Must Experience with creating content and presenting out to Key Leaders

 

Key values:

 Knowledge

 Ownership

 Responsibility

 Decision

 Action Be an expert – power of knowledge

Take ownership of processes

Take responsibility of performance and quality – 98% of Attendance, 90% Training passing score

Make decisions (to improve) – use your knowledge

Act (instead of report and expect someone else to act)

Success Factors 

  • Communication
  • Analytical abilities
  • Power of persuasion
  • Building trust
  • Initiative
  • Team player 
  • Result oriented
  • Customer oriented and self-assured communication and way of working
  • Punctual and accurate work methods
  • Initiative

Ability to organize and coordinate tasks/work


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