Senior Business Operations Analyst

hace 1 mes

Guatemala City Conduent Business Services A tiempo completo

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


General Information:

Sales Transformation Manager will look to drive continuous improvement of sales performance across Consumer Outreach. Propose, create and execute projects that will affect key KPI’s related to the sales needs of the client to drive and enhance performance. Will lead and develop sales initiatives and strategies, which will include sales trainings, contests and employee development. Will analyse performance results and present out to key leaders including VP’s

Purpose of the position:

Identify, propose, and execute projects aimed at improving overall sales performance for the departments assigned. Work closely with operations to carry out continuous improvement and optimize performance

Key task & result areas:

• Analyse and identify key areas of opportunity to drive sales performance.

• Assist operations and lead the execution of projects aimed at improving sales performance.

• Develop sales trainings.

• Design and implement a strategic sales plan that grows sales performance.

• Present out results and initiatives to key leaders, including VP’s.

• Develop incentives and contests to drive and improve sales performance.

• Responsible to conduct research and complete special requests required by the client and stakeholders involved.

• Assess sales performance through observations and measurement and suggest corrective action as needed.

Job Requirements

Education requirement Must High school diploma or equivalent

Preferred Intermediate Vocational Education

Minimum skills and requirements to hire:

Must Analytical Skills (thinking outside the box and sales oriented)

Must Self-motivated and driven 

Must Schedule availability, based on hours of operation

Must • C1 English level 

• Basic computer skills (Hardware)

• Office packages (Software)

Must • 20Mbps Individual Internet speed

• Personal Mobile (Verification processes)

Must Sales experience (experience in closing sales and upselling additional products)

Must Sales Skills including positioning products to meet customer’s needs

Preferred Focus on building value to position product

Preferred Ask appropriate open-ended questions

Preferred Strong closing, when asking for the sale and skilful use of assumptive sales techniques

Must Ability to identify potential sale/revenue

Must Available for On-site equipment updates

Preferred Previous Call center experience

Must Experience with creating content and presenting out to Key Leaders

 

Key values:

 Knowledge

 Ownership

 Responsibility

 Decision

 Action Be an expert – power of knowledge

Take ownership of processes

Take responsibility of performance and quality – 98% of Attendance, 90% Training passing score

Make decisions (to improve) – use your knowledge

Act (instead of report and expect someone else to act)

Success Factors 

  • Communication
  • Analytical abilities
  • Power of persuasion
  • Building trust
  • Initiative
  • Team player 
  • Result oriented
  • Customer oriented and self-assured communication and way of working
  • Punctual and accurate work methods
  • Initiative

Ability to organize and coordinate tasks/work


  • Business Operations Analyst I

    hace 1 mes

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Business Operations Analyst I

    hace 3 semanas

    Guatemala City Conduent Business Services A tiempo completo

    Job Description:   Review policies, procedures, and functions to find areas of improvement. Analysts will be responsible for reviewing company data, build reports based on these findings and recommending programs to improve the company's performance metrics. Duties: - Track performance. - Create reports. - Collect and organize information from...

  • Senior IT Program

    hace 2 semanas

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Finance Services Analyst II

    hace 5 meses

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Senior CAD Space Administrator Analyst

    hace 1 mes

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Quality Assurance Analyst I

    hace 3 semanas

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Finance Analyst II

    hace 6 meses

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • IT Operations Associate II

    hace 6 días

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Internal Auditor I

    hace 4 meses

    Guatemala City Conduent Business Services A tiempo completo

    • Demonstrate a value added approach to assurance by providing practical, relevant and cost effective recommendations with supporting analytics which assist senior management in achieving primary business objectives. • Supports the Internal Audit Management team in the execution of corporate audits; including strategic, operational, compliance and...

  • Financial Audit Analyst

    hace 3 semanas

    Guatemala City World Business Lenders, LLC A tiempo completo

    About World Business Lenders (www.wbl.com)World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. This is a Contract/Consultant position. Generally, working hours...

  • Facilities Analyst II

    hace 3 meses

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Process Developer

    hace 2 meses

    Guatemala City Genpact A tiempo completo

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Workforce Management Real Time Analyst

    hace 4 meses

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • HR Operations and Delivery Associate IV

    hace 1 día

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Finance and Operations Manager

    hace 2 meses

    Guatemala City Project HOPE A tiempo completo

    Finance and Operations Manager, Global Health Location: Guatemala City Guatemala Project HOPE  is an international NGO of engaged employees and volunteers who work in more than 25 countries, responding to the world’s most pressing global health challenges. Throughout our 60-year legacy, Project HOPE has treated millions of patients and provided...

  • Rider Operations Finance Analyst

    hace 1 mes

    Guatemala City PedidosYa A tiempo completo

    Descripción de la empresa PedidosYa es la compañía de tecnología líder en delivery y quick commerce presente en 15 países de Latinoamérica. Es parte de Delivery Hero, compañía líder mundial en delivery que opera en más de 70 países en todo el mundo. Nuestro objetivo es simplificar el día a día a millones de personas, a través de nuestra...

  • Rider Operations Finance Analyst

    hace 1 mes

    Guatemala City PedidosYa A tiempo completo

    Descripción del empleoSerás responsable de supervisar y analizar todos los indicadores financieros relacionados con las operaciones del equipo de Logística de PedidosYa, asegurando un control adecuado de costos y la implementación de estrategias que contribuyan a la eficiencia operativa. Además, colaborarás en iniciativas para mejorar la satisfacción...

  • Business Analyst with Strong Communication Skills

    hace 2 semanas

    Guatemala Apen & Asociados Auditores y Consultores, S. A. A tiempo completo

    Job RequirementsKey ResponsibilitiesCollaborate with cross-functional teams to drive business growth.Analyze market trends and customer needs to inform business strategies.Develop and implement process improvements to increase efficiency.Communicate effectively with stakeholders to ensure project success.RequirementsBachelor's degree in Business...

  • Finance & Operations Director

    hace 2 meses

    Guatemala City RTI International A tiempo completo

    Overview Research Triangle Institute (RTI) has over 30 years’ experience assisting governments, communities, and the private sector. As a non-for-profit, independent research institute based in North Carolina, USA, RTI has roughly 6,000 employees with global experience implementing international development projects in education and other disciplines....

  • Internal Auditor II

    hace 3 meses

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...