Quality Assurance Analyst I

hace 2 semanas

Guatemala City Conduent Business Services A tiempo completo

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Track Description:

  • Requires formal education and relevant expertise in a professional, sales, or technical area.
  • Performs technical-based activities.
  • Contributes to and manages projects.
  • Uses deductive reasoning to solve problems and make recommendations.
  • Interfaces with and influences key stakeholders.
  • Leverages previous knowledge and expertise to achieve results.
  • Ability to complete work self-guided or with a team.
  • College or university degree required or the equivalent work experience that provides exposure to fundamental theories and concepts. 

General Profile

  • Performs routine assignments.
  • Develops skills by performing structured work assignments.
  • Uses existing procedures to solve routine or standard problems.
  • Receives instruction, guidance, and direction from others.

Functional Knowledge

  • Requires a conceptual understanding of theories, practices, and procedures. 

Business Expertise

  • Applies general knowledge of business developed through education or experience.

Impact

  • Impacts the accuracy of own work.
  • Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

  • No supervisory responsibilities.
  • Responsible for developing technical contributions.

Problem Solving

  • Uses existing procedures to solve standard problems.
  • Asks questions and checks for understanding.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Supports staff by providing coaching and mentoring.
  • Reviews work completion for accuracy.
  • Assigns jobs, tasks, and responsibilities.
  • Monitors program and project workflow.
  • Understands client SLA's and facilitates internal and external calibration sessions.
  • Ensures daily work is completed.
  • Prepares statistical reporting for senior leadership review.
  • Supports performance reviews and disciplinary actions.
  • Assists in interviewing candidates.
  • Provides training for team members through demonstrations and discussions.
  • Works to create a list of processes and sub-processes.
  • Creates standards for documentation of policies, procedures, and defining records.
  • Ensures adequacy checks on documents that have been created.
  • Conducts process writing workshops for business operations.
  • Establishes a process to identify, index, classify, codify, store, and retrieve documents.
  • Maintains version controls for documents and records.
  • Develops and implements improvement programs, initiatives, and processes.
  • Conducts audits and reviews data/documentation.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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