Workforce Management Real Time Analyst
hace 2 meses
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
- Performs tasks based on established procedures.
- Uses data organizing and coordination skills to perform business support or technical work.
- Requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Has a developed proficiency of analytical or operational processes.
- Completes atypical assignments.
- Works within established procedures and practices.
- Establishes the appropriate approach for new assignments.
- Acts as a resource for colleagues.
- Completes work with limited supervision.
Functional Knowledge
- Has developed skills in a range of processes, procedures and systems.
Business Expertise
- Understanding of how best teams integrate and work together to achieve company goals.
Impact
- Impacts a team, by example, through the quality service and information provided.
- Uses discretion to change work procedures and practices.
Leadership
- Provides guidance and support to junior team members.
Problem Solving
- Provides solutions to atypical problems based on existing precedents or procedures.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Examines time and attendance of employees, to ensure the accuracy of the work records.
- Monitors employee performance against work schedules and real-time productivity through applications.
- Informs the WFM Adherence Clerk and/or Supervisor about employees passing thresholds for schedule adherence and productivity.
- Processes schedule change tickets and requests to the published schedule.
- Processes all changes to published schedules, meeting operational business targets.
- Informs employees and/or supervisors about schedule changes.
- Communicates and promotes employee performance and productivity KPI targets to operational leaders.
- Performs other duties as assigned.
- Complies with all policies and standards.
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