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Experience Analyst

hace 2 meses

Guatemala City Sagan A tiempo completo

Job Title: Experience Analyst - LATAM
Location: Remote (CST Time Zones)
Salary Range: up to 1700 USD

Work Schedule: Monday to Friday, 11:00 AM to 07:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are seeking a highly organized and detail-oriented Experience Analyst to elevate our customer experience by being one of the first points of contact for our residents. The Experience Analyst will manage a high volume of calls, document interactions, and work diligently to solve resident concerns and issues. The ideal candidate will have excellent communication skills, be driven, adaptable, and possess the ability to handle diverse customer interactions effectively.

Key Responsibilities:

  • Customer Interaction: Handle and document a large array of resident calls throughout the day, providing solutions to concerns and issues.
  • Communication: Maintain clear and professional communication with residents, ensuring a positive and helpful interaction.
  • Problem-Solving: Utilize problem-solving skills to address and resolve resident issues efficiently.
  • Documentation: Accurately document all interactions in the system to maintain detailed records of resident communications.
  • Process Adherence: Follow established processes and procedures, while being adaptable to changes as needed.

Qualifications:

  • Language Skills: Excellent spoken and written English is required.
  • Experience: Previous experience in a call center or customer service role is preferred.
  • Technical Skills: Proficiency in using Google Suite and other relevant software.
  • Attributes: Strong problem-solving abilities, attention to detail, and the ability to adapt to different processes and people.

Nice-to-Haves:

  • Outgoing personality with a friendly and positive attitude.
  • Experience with diffusion techniques and customer engagement strategies..

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.