IT Operations Associate II

hace 3 semanas

Guatemala City Conduent Business Services A tiempo completo

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Track Description:

  • Performs tasks based on established procedures.
  • Uses data organizing and coordination skills to perform business support or technical work.
  • Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Expands skills within an analytical or operational process.
  • Maintains appropriate licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a moderate degree of supervision.

Functional Knowledge

  • Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

  • Understanding of how teams integrate and work best together to support the achievement of company goals.

Impact

  • Impacts a team, by example, through the quality service and information provided
  • Follows standardized procedures and receives moderate supervision and guidance.

Leadership

  • Has no supervisory responsibilities.
  • Manages own workload.

Problem Solving

  • Uses existing procedures to solve standard problems without supervisory approval.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Monitors applications and processes and assists with remediation steps.
  • Follows documented process for daily activities
  • Assists with researching anomalies in production processes.
  • Performs actions based on business/operational needs and prepares system reports.
  • Assists with incident management and support requests.
  • Works with support teams to define root cause and replicate issues.
  • Verifies environment stability.
  • Performs daily tasks competently.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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