Process Associate

hace 1 semana

Guatemala City Genpact A tiempo completo

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate – Tech Support - Parts

Responsibilities

·The Technical Support Analyst provides primary support to customers encountering problems using the products and solutions. Responds to customer product inquiries via telephone, email .

·Facilitates inquires through systems in order to provide answers to common questions and problems.

·Resolves customer concerns raised during installation, operation, maintenance or product/service application or compatibility matters.

·Documents customer information and recurring technical issues to support product/service quality programs and product development.

·Mentor and SME for peers and other cross application teams.

·Provides customer service by applying problem solving and troubleshooting skills to assess issues and establish a course of action to guide the requestor to timely resolution of inquiries that come in via phone, webchat, email and online ticket

·Applies knowledge case resolution process, policies, case management, service level management, defect/PCR process and escalation methodology using other departments as needed

·Uses Superior customer service skills, keeping a positive, caring, can-do attitude and by keeping all appropriate parties updated to resolution, especially critical client issues

·Provides other ad hoc support and duties as assigned, including providing support for other staff functions or special projects as necessary and attends training courses as required and stays abreast of evolving internal processes and industry developments

·Acts as a Subject Matter Expert with User Workflows in their primary application as assigned (To assist in training and new hire onboarding), allowing them to effectively mentor peers and is seen as a ""go-to"" employee for product/service knowledge

·Develops a productive working relationship with Sr. TSAs; to the point they can be a backup, based on need • Functions effectively within a team environment

·Handles high stress interactions and situations and is able to de-escalate appropriately using empathy

·Ownership of skill development/ self-training

·Responds effectively to mentor/coach feedback

·Strong communication skills with peers as well as clients, both oral as well as written

·Strong customer service skills

Qualifications we seek in you

Minimum Qualifications / Skills

·Experience in Tech Support

·Basic programming knowledge

·Attention to detail

·Multitasking skill

·Ability to guide step by step

·Information retention

·Strong customer service skills

  • Process Associate

    hace 4 semanas

    Guatemala City Genpact A tiempo completo

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Process Associate

    hace 2 semanas

    Guatemala City Genpact A tiempo completo

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Process Associate

    hace 1 semana

    Guatemala City Genpact A tiempo completo

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Process Associate

    hace 4 semanas

    Guatemala City Genpact A tiempo completo

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Process Associate

    hace 1 mes

    Guatemala City Genpact A tiempo completo

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Customer Experience Associate IV

    hace 4 semanas

    Guatemala Conduent Business Services de Guatemala S.A. A tiempo completo

    At Conduent, a mission-critical services provider to Fortune 100 companies and governments, we seek an associate to deliver exceptional outcomes for our clients and their customers. This role involves performing business support and technical work, coordinating data, and guiding the work of peers and team members. The ideal candidate will be proficient in...

  • IT Operations Associate II

    hace 6 días

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Accounting Services Associate IV

    hace 1 mes

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Accounting Services Associate III

    hace 2 meses

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Transaction Processing Associate III

    hace 3 meses

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate III

    hace 3 meses

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Transaction Processing Associate II

    hace 4 meses

    Guatemala City Conduent Business Services de Guatemala S.A. A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate IV

    hace 3 meses

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Transaction Processing Associate II

    hace 3 meses

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Revenue Management

    hace 4 meses

    Guatemala City PepsiCo A tiempo completo

    Overview We Are PepsiCo Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Customer Experience Associate I

    hace 4 meses

    Guatemala City Conduent Business Services de Guatemala S.A. A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • HR Operations and Delivery Associate IV

    hace 1 día

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate I

    hace 4 meses

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Associate Principal

    hace 6 meses

    Guatemala City IQVIA A tiempo completo

    Manages multiple consulting projects of varying complexity and ensures on-time and on-budget delivery for clients in the pharmaceutical or related industries. Contributes to new business development and maintaining and strengthening client base. Essential Functions Manages project teams including both internal and external resources in the design,...

  • Customer Experience Associate I

    hace 6 meses

    Guatemala City Conduent Business Services de Guatemala S.A. A tiempo completo

    Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Ability to perform in an analytical and operational process. Entry-level...