Process Associate

hace 4 semanas

Guatemala City Genpact A tiempo completo

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Collections 

In this role, Collections Representative handles outstanding accounts receivable dollars from businesses to help cure the accounts and resolve customer billing problems.

Responsibilities

• Should be able to work in blended environment catering both Inbound & Outbound Calls.

• Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all services.

• Ensure that the account becomes current & provide solution to keep it current for long term.

• Willing to take additional training as suggested by management.

• Excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers/businesses.

 Qualifications we seek in you

Minimum Qualifications / Skills 

• Good Attendance Record

• Collections experience (desirable)

• Good written and verbal communication skills

• With high level of confidentiality and professionalism

• Basic/Good Computer Skills • Basic knowledge in MS Word & Excel

• Open and receptive to feedback

• Ability to work in a fast-paced environment where standards of quality and timelines are established.

 • High on integrity to ensure compliance.

• Ability to work on a team.

Preferred Qualifications/ Skills

• Must be able to work onsite and from home

 • Assertive and confident

• Strong negotiation skills

• Problem solver with procedure driven judgment to find the best solution.

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