Customer Service Representative

hace 1 semana


Guate, Guatemala FedEx A tiempo completo
Job Summary

We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our operations team, you will be responsible for providing exceptional customer service, handling administrative tasks, and ensuring the smooth operation of our frontline services.

Key Responsibilities
  • Assist customers with package tracing, answer questions about FedEx products and services, and provide over-the-counter service.
  • Prepare various operations reports and maintain accurate records and files.
  • Interface with customers on customs-related issues and provide administrative support to the Station Ops Manager.
  • Check packages for proper labeling, legality of content, and compliance with Customs documentation.
  • Maintain a neat and clean appearance of the workplace and front counter.
  • Recognize new customers or additional business opportunities and submit sales leads.
Requirements
  • High School degree or equivalent.
  • Previous clerical or customer service experience in a service environment.
  • Accuracy and attention to detail, planning and organizing skills, interpersonal skills, problem-solving skills, and average general office skills.
  • Ability to lift 50 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
About FedEx

FedEx is a world-class company recognized for its commitment to excellence, innovation, and customer satisfaction. We are proud to be consistently named among the World's most valuable and admired brands, and we are honored to be recognized as a great place to work.

Some of our recent awards include:

  • 2020 Fortune's World Most Admired Companies (14th)
  • 2019 Fortune's Best Places to Work (15th)
  • 2019 Forbes's One of the "Best Employers for Diversity"
  • 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
  • 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
  • 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
  • 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
  • 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.


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