Customer Care Associate

hace 1 mes

Guate, Guatemala Advanced Call Center Technologies A tiempo completo

Customer Service Representative - Guatemala

Advanced Call Center Technologies is on the lookout for dedicated Customer Service Representatives to enhance our team. We foster a culture that encourages internal promotions and offer exceptional training programs designed to elevate your career. Together, we thrive In this position, you will serve as the voice of our organization, creating positive interactions that truly make a difference. We seek individuals eager to be part of a world-class team committed to delivering outstanding service through knowledge and empathy, leaving a lasting positive impression on our clients.

What We Provide:

  • Opportunities for career advancement
  • Flexible working hours
  • Attractive bonus potential
  • Supportive supervisors and a positive workplace
  • Employee Ownership - become an employee owner once you meet the qualifications
  • Affordable benefits for you and your family after a specified period
  • Paid time off and holidays after a specified period

Join a team where your contributions are valued. We view each interaction as a chance to strengthen our clients' loyalty. You will be part of a successful team and participate in our Employee Stock Ownership Plan (ESOP), a long-term savings benefit fully funded by ACT. The ESOP allows our dedicated employees to share in the company's success, ensuring a stable and healthy work environment. At Advanced Call Center Technologies (ACT), we pride ourselves on being 100% employee-owned. When our company flourishes, our employees reap the rewards through our Employee Stock Ownership Plan (ESOP).

Position Overview:

We empower you to deliver top-notch service. Customer Service Representatives utilize their exceptional communication and interpersonal skills to assist customers. In this role, you will handle incoming calls from clients seeking help with billing inquiries, payments, credits, fraud alerts, internet and mobile services, and mortgage servicing. Our representatives are adept problem solvers with strong negotiation skills, self-motivated to achieve individual service and sales objectives.

Key Responsibilities:

  • Respond promptly to customer inquiries; solicit feedback to enhance service quality; address requests for assistance.
  • Maintain confidentiality; listen attentively without interruption; manage emotions effectively; remain open to new ideas and approaches.
  • Communicate clearly and persuasively in various situations; seek clarification when needed; respond swiftly and effectively to customer questions.
  • Multi-task effectively, documenting interactions while engaging with customers.
  • Demonstrate accuracy and thoroughness; seek opportunities to enhance quality; apply feedback to improve performance; monitor personal work to ensure quality standards are met.
  • Meet productivity benchmarks; complete tasks in a timely manner; strive to enhance efficiency; work diligently.
  • Maintain consistent attendance and punctuality.
  • Follow instructions and respond to management guidance; take ownership of actions; uphold commitments; be prepared to work extended hours when necessary to achieve goals; complete tasks on schedule or communicate alternate plans.
  • Perform additional duties as assigned by management.

Minimum Qualifications:

Must successfully pass a criminal background check.

Proficient in data entry and basic computer skills.

Previous experience in a call center or customer assistance role is preferred.

Education: High School diploma or GED.

Must successfully pass a criminal background check.

Proficient in data entry and basic computer skills.

~CB

  • Customer Experience Associate

    hace 1 semana

    Guate, Guatemala Conduent Business Services A tiempo completo

    Job SummaryConduent Business Services is seeking a highly motivated and detail-oriented Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for providing exceptional customer service and support to our clients. This is an exciting opportunity to work with a dynamic team and contribute to the success of...

  • Customer Experience Associate III

    hace 5 días

    Guate, Guatemala Conduent Business Services A tiempo completo

    Job SummaryConduent Business Services is seeking a highly skilled and motivated Customer Experience Associate III to join our team. As a Customer Experience Associate III, you will be responsible for providing exceptional customer service and support to our clients. You will work closely with our team to resolve customer issues and provide solutions that...

  • Customer Experience Associate

    hace 1 mes

    Guate, Guatemala Conduent Business Services A tiempo completo

    **About Conduent Business Services**We are a leading provider of business process services, delivering mission-critical solutions to Fortune 100 companies and over 500 governments. Our dedicated associates strive to create exceptional outcomes for our clients and the millions of people who count on them.**Job Overview**We are seeking a highly motivated and...

  • Customer Experience Associate IV

    hace 1 semana

    Guate, Guatemala Conduent Business Services A tiempo completo

    Job SummaryConduent Business Services is seeking a highly skilled Customer Experience Associate IV to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through our dedicated associates.Key ResponsibilitiesPerform business support or technical work, utilizing data organizing and...

  • Customer Experience Associate III

    hace 4 semanas

    Guate, Guatemala Conduent Business Services A tiempo completo

    **About Conduent Business Services**We are a leading provider of business process services, delivering mission-critical solutions to Fortune 100 companies and over 500 governments. Our dedicated associates strive to create exceptional outcomes for our clients and the millions of people who count on them.**Job Overview**We are seeking a highly skilled and...

  • Customer Experience Associate

    hace 12 horas

    Guate, Guatemala Conduent Business Services A tiempo completo

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Experience Associate to join our team at Conduent Business Services. As a key member of our team, you will be responsible for delivering exceptional customer experiences and supporting our clients in achieving their goals.Key ResponsibilitiesProvide timely and effective support to...

  • Customer Experience Associate

    hace 4 semanas

    Guate, Guatemala Conduent Business Services A tiempo completo

    About the RoleAt Conduent Business Services, we're dedicated to delivering exceptional outcomes for our clients and the millions of people who count on them. As a Customer Experience Associate, you'll play a vital role in helping us achieve this mission.Key ResponsibilitiesProvide top-notch customer service, ensuring that clients receive timely and effective...

  • Customer Experience Associate III

    hace 1 semana

    Guate, Guatemala Conduent Business Services A tiempo completo

    Job SummaryConduent Business Services is seeking a highly skilled Customer Experience Associate III to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through various channels.Key ResponsibilitiesProvide timely and effective support to customers through phone, email, and chat.Utilize...

  • Customer Experience Associate IV

    hace 1 mes

    Guate, Guatemala Conduent Business Services A tiempo completo

    About Conduent Business ServicesWe are a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates strive to create exceptional outcomes for our clients and the millions of people who count on them.Job SummaryWe are seeking a highly skilled and experienced professional to join our...

  • Customer Experience Associate III

    hace 7 días

    Guate, Guatemala Conduent Business Services A tiempo completo

    Job SummaryConduent Business Services is seeking a highly skilled Customer Experience Associate III to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through various channels.Key ResponsibilitiesProvide timely and effective resolution to customer inquiries and issues.Utilize data...

  • Customer Experience Associate IV

    hace 1 semana

    Guate, Guatemala Conduent Business Services A tiempo completo

    Job SummaryConduent Business Services is seeking a highly skilled Customer Experience Associate IV to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through various operational processes.Key ResponsibilitiesPerform business support or technical work, utilizing data organizing and...

  • Service Excellence Representative

    hace 1 mes

    Guate, Guatemala Advanced Call Center Technologies A tiempo completo

    Customer Care Associate - Remote Join a leading organization dedicated to delivering exceptional customer service. We are looking for enthusiastic Customer Care Associates to become part of our dynamic team. At Advanced Call Center Technologies, we foster a culture that encourages growth from within and offers comprehensive training to elevate your career....

  • Customer Experience Associate III

    hace 4 semanas

    Guate, Guatemala Conduent Business Services A tiempo completo

    {"Job Overview": "At Conduent Business Services, we're dedicated to delivering exceptional outcomes for our clients and the millions of people who count on them. As a Customer Experience Associate III, you'll play a vital role in our mission-critical services and solutions.", "Key Responsibilities": "Perform business support or technical work, using data...

  • Process Associate

    hace 1 semana

    Guate, Guatemala Genpact A tiempo completo

    Genpact is a global professional services and solutions firm that delivers outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital...

  • Process Associate

    hace 4 semanas

    Guate, Guatemala Genpact A tiempo completo

    **About Genpact**Genpact is a global professional services and solutions firm that delivers outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for...

  • Customer Experience Associate I

    hace 1 mes

    Guate, Guatemala Conduent Business Services de Guatemala S.A. A tiempo completo

    Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience.General Profile Ability to perform in an analytical and operational process. Entry-level position...

  • IT Service Desk Associate III

    hace 1 mes

    Guate, Guatemala Conduent Business Services A tiempo completo

    **Mission-Critical Services and Solutions**At Conduent Business Services, we deliver exceptional outcomes for our clients and the millions of people who count on them. As a Production Control Associate, you will be part of a dedicated team that supports Fortune 100 companies and over 500 governments.**Key Responsibilities:****Data Control and Scheduling**:...

  • Strategic Leader

    hace 3 semanas

    Guate, Guatemala Genpact A tiempo completo

    Transform Customer Experience in BankingGenpact, a global professional services and solutions firm, invites applications for the role of Strategic Leader - Contact Center. As a key member of our next-gen service line, you will drive growth in customer care and customer experience, focusing on banking and financial services contact centers.Key...

  • Strategic Leader

    hace 1 mes

    Guate, Guatemala Genpact A tiempo completo

    About the RoleGenpact is seeking a highly experienced professional to lead our Contact Center operations. As a key member of our team, you will be responsible for driving growth and innovation in customer experience management.Key ResponsibilitiesDevelop and execute a strategic plan to drive growth in customer care and customer experience, with a focus on...

  • Process Associate

    hace 3 semanas

    Guate, Guatemala Genpact A tiempo completo

    At Genpact, we're shaping the future of professional services and solutions. Our team of 125,000+ people across 30+ countries is driven by a relentless pursuit of a world that works better for people. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and...