Process Associate

hace 1 semana


Guate, Guatemala Genpact A tiempo completo

Genpact is a global professional services and solutions firm that delivers outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Summary

We are inviting applications for the role of Process Associate – Tech Support Drive Management Service. As a Process Associate, you will be responsible for providing technical support to customers via chat and phone, troubleshooting issues with scanners and printers, and validating usage licenses.

Key Responsibilities

o Handle difficult customer interactions via chat and phone

o Provide technical support for scanners and printers, including troubleshooting and validating usage licenses

o Adhere to compliance policy

o Troubleshoot software problems and connect to customer computers as needed

o Possess strong technical support skills and problem-solving abilities

Qualifications

Minimum Qualifications / Skills

• High school diploma

• 90% proficiency in spoken and written English

• Good communication skills

• Schedule flexibility is a must

• Basic programming experience

• Previous experience as a tech support agent

• Multitasking skills

Preferred Qualifications/ Skills

• Think creatively to meet customer needs

• Ability to multitask with excellent follow-through

• Effective communication skills via phone and email

• Strong analytical and strategic thinking


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