Customer Experience Associate III

hace 4 semanas

Guate, Guatemala Conduent Business Services A tiempo completo
{"Job Overview": "

At Conduent Business Services, we're dedicated to delivering exceptional outcomes for our clients and the millions of people who count on them. As a Customer Experience Associate III, you'll play a vital role in our mission-critical services and solutions.

", "Key Responsibilities": "
  • Perform business support or technical work, using data organizing and coordination skills.
  • Perform tasks based on established procedures.
  • Expand skills within an analytical or operational process.
  • Maintain appropriate licenses, training, and certifications.
  • Apply experience and skills to complete assigned work.
  • Work within established procedures and practices.
  • Establish the appropriate approach for new assignments.
  • Work with a limited degree of supervision.
", "Functional Knowledge": "
  • Has developed skillset in a range of processes, procedures, and systems.
", "Business Expertise": "
  • Supports to achieve company goals by helping teams to integrate and work together.
", "Impact": "
  • Impacts a team through quality of the services provided and information shared.
  • Uses discretion to modify work practices and processes to achieve results or improve efficiency.
", "Leadership": "
  • May give informal guidance to junior team members.
", "Problem Solving": "
  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.
", "Interpersonal Skills": "
  • Exchanges information and ideas effectively.
", "Responsibility Statements": "
  • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
  • Identifies customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call center activities concerning business products and services.
  • Uses standard scripts and established guidelines while under supervision, to meet SLAs.
  • Provides customers with information that is specialized.
  • Communicates in a warm and empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Responsible for the end-to-end resolution of customer issues.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
", "About Conduent": "

Conduent Business Services delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments.

", "Why Join Us": "

We're a company that values individuality and offers opportunities for personal growth and development.

", "Equal Employment Opportunity": "

We're an equal opportunity employer and welcome applications from diverse candidates.

"}

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