Customer Experience Specialist
hace 3 semanas
We are seeking a highly skilled Customer Experience Consultant to join our team at Maersk. As a key member of our organization, you will play a vital part in delivering exceptional customer service and ensuring the smooth execution of our logistics lifecycle.
Key Responsibilities- Coordinate with airlines, shipping lines, transporters, and port authorities to achieve required delivery to customers;
- Provide professional communication with customers and attend to customer concerns;
- Offer regular and accurate status reports of shipments;
- Take ownership of each job/file and validate cost and revenue at file level;
- Swiftly resolve queries and provide accurate and timely reporting;
- Build long-term customer relationships and assist commercial teams to deliver Logistics & Services growth targets;
- Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland), including potential solutions or alternatives.
- At least 3 years of experience working in a similar role with a freight forwarder, logistics company. Experience in land transportation;
- Excellent communication skills and ability to navigate complex stakeholder matrices;
- Advanced English proficiency;
- Ability to work under pressure to meet tight deadlines and after hours where required;
- Team player with attention to detail and a good positive attitude.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. We are an equal opportunities employer and welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
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