Customer Experience Specialist

hace 1 mes


Guate, Guatemala Sagan A tiempo completo
About the Role

Sagan is seeking a highly organized and detail-oriented Customer Experience Specialist to elevate our customer experience by being one of the first points of contact for our residents. The ideal candidate will have excellent communication skills, be driven, adaptable, and possess the ability to handle diverse customer interactions effectively.

Key Responsibilities
  • Customer Interaction: Handle and document a large array of resident calls throughout the day, providing solutions to concerns and issues.
  • Communication: Maintain clear and professional communication with residents, ensuring a positive and helpful interaction.
  • Problem-Solving: Utilize problem-solving skills to address and resolve resident issues efficiently.
  • Documentation: Accurately document all interactions in the system to maintain detailed records of resident communications.
  • Process Adherence: Follow established processes and procedures, while being adaptable to changes as needed.
Requirements
  • Language Skills: Excellent spoken and written English is required.
  • Experience: Previous experience in a call center or customer service role is preferred.
  • Technical Skills: Proficiency in using Google Suite and other relevant software.
  • Attributes: Strong problem-solving abilities, attention to detail, and the ability to adapt to different processes and people.
Nice-to-Haves
  • Outgoing personality with a friendly and positive attitude.
  • Experience with diffusion techniques and customer engagement strategies.


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