Customer Support Specialist
hace 4 semanas
{"h1": "Customer Support Representative I - LATAM", "p": "At Sagan, we're seeking a dedicated and empathetic Customer Support Representative to be the frontline of our customer experience. This role is crucial in engaging with customers, addressing inquiries, resolving issues, and ensuring a seamless and positive experience throughout the customer journey.", "ul": [{"li": "Provide exceptional customer service via various communication channels, responding promptly and professionally to customer inquiries."}, {"li": "Maintain accurate and up-to-date information regarding our digital course, processes, and policies, and provide helpful information to customers."}, {"li": "Assist customers with onboarding, troubleshooting, and navigating course content, ensuring a smooth and efficient experience."}, {"li": "Handle and process refund requests efficiently, maintaining a high level of customer satisfaction."}, {"li": "Collaborate with team members to resolve customer issues and ensure smooth communication, escalating recurring issues or trends to management for further action."}, {"li": "Monitor customer feedback and contribute to the development and improvement of customer service processes and resources."}], "h2": "Requirements", "ul": [{"li": "Fluent English language skills, with excellent communication skills, both written and verbal."}, {"li": "Previous experience in customer service, preferably in a digital product or eCommerce environment."}, {"li": "Proficiency in customer service software such as Intercom, Kajabi, Facebook Community, Slack, Gmail, Stripe, Payfunnels."}, {"li": "Strong problem-solving skills with a customer-first attitude, high level of empathy, patience, and a positive attitude."}], "h2": "Nice-to-Haves", "ul": [{"li": "Experience with Shopify and comfortable making phone calls for further customer support."}, {"li": "Female candidates are preferred due to the nature of the community being exclusively for women."}], "p": "To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.", "lang_code": "en-US"}
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Customer Payment Support Specialist
hace 1 semana
Guate, Guatemala GoTo A tiempo completoAbout the RoleWe are seeking a highly skilled and trilingual Customer Payment Support Specialist to join our Accounting and Finance team at GoTo. As a key member of our team, you will play a critical role in ensuring the efficient financial management and financial controls necessary to support all our business activities.Your Day-to-DayAs a Customer Payment...
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Customer Payment Support Specialist
hace 4 semanas
Guate, Guatemala GoTo A tiempo completoJoin Our Team as a Trilingual Customer Payment Support SpecialistAbout the RoleWe are seeking a highly skilled and motivated Trilingual Customer Payment Support Specialist to join our team at GoTo. As a key member of our Accounting and Finance team, you will play a critical role in ensuring the efficient financial management and financial controls necessary...
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Customer Support Specialist
hace 2 semanas
Guate, Guatemala Sagan A tiempo completoCustomer Support Representative I - LATAMLocation: Remote (EST Time Zones)Salary Range: up to 1000 USDWork Schedule: Monday to Friday, 09:00 AM to 05:00 PM (EST)Job Type: Independent ContractorAbout Sagan:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We...
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Customer Support Specialist
hace 3 semanas
Guate, Guatemala Sagan A tiempo completoCustomer Support Representative I - LATAMLocation: Remote (EST Time Zones)Salary Range: up to 1000 USDWork Schedule: Monday to Friday, 09:00 AM to 05:00 PM (EST)**Job Overview:**Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global...
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Customer Experience Specialist
hace 1 mes
Guate, Guatemala Sagan A tiempo completoAbout the RoleSagan is seeking a highly organized and detail-oriented Customer Experience Specialist to elevate our customer experience by being one of the first points of contact for our residents. The ideal candidate will have excellent communication skills, be driven, adaptable, and possess the ability to handle diverse customer interactions...
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Executive Support Specialist
hace 4 semanas
Guate, Guatemala Sagan A tiempo completoJob SummaryWe are seeking a highly organized and proactive Virtual Executive Support Specialist to provide remote administrative support to the Owners of a leading roofing company and their team of 6-7 members.Key ResponsibilitiesSchedule Management: Coordinate and manage the CEOs calendar, ensuring timely appointments and meetings.Correspondence Handling:...
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Executive Support Specialist
hace 1 mes
Guate, Guatemala Sagan A tiempo completoJob Title: Executive Support Specialist - LATAMLocation: Remote (EST Time Zones)Salary Range: up to 2000 USDWork Schedule: Monday - Friday / 08:00 AM to 04:00 PM (EST)Job Type: Independent ContractorCompany Overview:Sagan is a leading membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent....
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Customer Experience Specialist
hace 1 mes
Guate, Guatemala Maersk A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Maersk. As a key member of our organization, you will play a vital part in our success by proactively identifying issues and mitigating them to achieve best-in-class Customer Service.Key ResponsibilitiesCoordinate with Airlines, Shipping lines, Transporters, and...
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Process Associate
hace 3 semanas
Guate, Guatemala Genpact A tiempo completoAt Genpact, we're shaping the future of professional services and solutions. Our team of 125,000+ people across 30+ countries is driven by a relentless pursuit of a world that works better for people. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and...
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Process Associate
hace 4 semanas
Guate, Guatemala Genpact A tiempo completo**About Genpact**Genpact is a global professional services and solutions firm that delivers outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for...
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Customer Experience Specialist
hace 3 semanas
Guate, Guatemala Maersk A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Experience Consultant to join our team at Maersk. As a key member of our organization, you will play a vital part in delivering exceptional customer service and ensuring the smooth execution of our logistics lifecycle.Key ResponsibilitiesCoordinate with airlines, shipping lines, transporters, and port...
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Desktop Support Specialist
hace 3 semanas
Guate, Guatemala Iron Systems A tiempo completoJob Title: Desktop Support EngineerAt Iron Systems, we are seeking a highly skilled Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Responsibilities:Diagnose and troubleshoot technical issues, including account setup, network configuration,...
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Marketing Partner Specialist
hace 1 semana
Guate, Guatemala PayPal A tiempo completoAbout the Role:We are seeking a skilled Marketing Partner Specialist to join our team at PayPal. As a Marketing Partner Specialist, you will play a key role in developing and executing marketing strategies that drive business growth and customer engagement.Key Responsibilities:Develop and execute marketing plans that align with business objectives and...
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Customer Experience Specialist
hace 1 semana
Guate, Guatemala Maersk A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Experience Consultant to join our team at Maersk. As a key member of our global HR organization, you will play a vital part in our success by proactively identifying issues and mitigating them to achieve best-in-class Customer Service.Key ResponsibilitiesCoordinate with Airlines, Shipping lines,...
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Automotive Color Specialist
hace 3 semanas
Guate, Guatemala Axalta A tiempo completoJob SummaryWe are seeking a skilled Automotive Color Specialist to join our team at Axalta. As a key member of our team, you will be responsible for delivering exceptional results in a fast-paced environment.Key ResponsibilitiesApply automotive coatings with precision and attention to detail to meet customer expectations.Manage inventory of automotive...
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Client Support Specialist
hace 1 mes
Guate, Guatemala Advanced Call Center Technologies A tiempo completoCustomer Service Representative - Join Our Team Advanced Call Center Technologies is on the lookout for dedicated Customer Service Representatives to enhance our team. We pride ourselves on fostering a culture that promotes internal growth and offers exceptional training programs designed to elevate your career. Your role will be pivotal as you become...
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Customer Experience Associate III
hace 5 días
Guate, Guatemala Conduent Business Services A tiempo completoJob SummaryConduent Business Services is seeking a highly skilled and motivated Customer Experience Associate III to join our team. As a Customer Experience Associate III, you will be responsible for providing exceptional customer service and support to our clients. You will work closely with our team to resolve customer issues and provide solutions that...
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Regional TMS Support Specialist
hace 1 mes
Guate, Guatemala Impala Terminals A tiempo completoMain Objective: Oversee the second level of TMS support across the Americas region. This role involves managing all support tickets associated with terminals in the area, ensuring timely processing, monitoring, and resolution of support requests, incidents, and defects in accordance with established service level agreements (SLAs). The position requires...
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Executive Support Specialist
hace 4 semanas
Guate, Guatemala Sagan A tiempo completoJob Summary:The Senior/Executive Assistant will provide high-level administrative and personal support to a senior executive at Sagan, a membership community for top executives, founders, and CEOs. This role demands strong organizational skills, initiative, and the ability to manage both professional and personal tasks.Key Responsibilities:Administrative...
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Customer Experience Associate
hace 1 semana
Guate, Guatemala Conduent Business Services A tiempo completoJob SummaryConduent Business Services is seeking a highly motivated and detail-oriented Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for providing exceptional customer service and support to our clients. This is an exciting opportunity to work with a dynamic team and contribute to the success of...