Client Support Specialist

hace 1 mes

Guate, Guatemala Advanced Call Center Technologies A tiempo completo

Customer Service Representative - Join Our Team

Advanced Call Center Technologies is on the lookout for dedicated Customer Service Representatives to enhance our team. We pride ourselves on fostering a culture that promotes internal growth and offers exceptional training programs designed to elevate your career. Your role will be pivotal as you become the voice of our organization, making a significant impact through positive customer interactions.

What We Offer:

  • Clear pathways for career advancement
  • Flexible working hours
  • Attractive bonus potential
  • Supportive supervisors and a collaborative environment
  • Employee Ownership opportunities upon meeting qualifications
  • Competitive benefits for you and your family after a specified period
  • Paid time off and holidays after a specified period

Be part of a team where your contributions are valued. We view each customer interaction as a chance to build loyalty with those we serve. As a member of our team, you will also have the opportunity to participate in our Employee Stock Ownership Plan (ESOP), which serves as a long-term savings benefit fully funded by our company. At Advanced Call Center Technologies, we are proud to be 100% employee-owned, ensuring that when our company thrives, so do our employees.

Position Overview:

In this role, you will be empowered to deliver outstanding service. Customer Service Representatives utilize their strong communication and interpersonal skills to assist customers effectively. You will handle incoming calls from clients seeking help with various inquiries, including billing, payments, fraud alerts, and service-related questions. Our representatives are adept problem solvers with excellent negotiation abilities, driven to achieve both service and sales objectives.

Key Responsibilities:

  • Address customer needs promptly and solicit feedback to enhance service quality.
  • Maintain confidentiality and demonstrate active listening skills.
  • Communicate clearly and persuasively in various situations.
  • Manage multiple tasks while documenting interactions.
  • Ensure accuracy and thoroughness in all tasks, seeking ways to improve service quality.
  • Meet productivity benchmarks and complete tasks efficiently.
  • Maintain consistent attendance and punctuality.
  • Follow management directives and take ownership of responsibilities.
  • Perform additional duties as assigned by management.

Minimum Qualifications:

  • Ability to pass a criminal background check.
  • Proficient in data entry and basic computer skills.
  • Previous experience in a call center or customer service role is preferred.

Education: High School diploma or GED is required.

Note: Candidates must successfully pass a criminal background check and possess basic computer skills.

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