Strategic Leader
hace 3 semanas
Genpact, a global professional services and solutions firm, invites applications for the role of Strategic Leader - Contact Center. As a key member of our next-gen service line, you will drive growth in customer care and customer experience, focusing on banking and financial services contact centers.
Key Responsibilities:- Develop and execute service line capability build to innovate on the customer experience value chain.
- Build data & AI IP and assets on an ecosystem of hyperscale partner platforms to deliver a differentiated proposition for clients.
- Deeply engage with existing clients to drive business impact through innovation, thought leadership, and execution of data-tech-AI projects.
- Be an internal change-maker, garnering cross-functional buy-in and support to execute and implement solutions.
- Identify quantifiable service line expansion opportunities and work with corporate strategy, sales, and operations to close gaps.
- Leadership position in contact center, customer care, or customer experience in the banking industry.
- Demonstrated experience with contact center technologies and operations across major financial services sectors.
- Bachelor's degree from a top-tier university with at least 12 years of work experience.
- Strong sales background with accountability for revenue targets and managing a large P&L.
- Excellent executive presence and proven ability to engage with clients at the CXO level.
- Advanced degree (Masters, MBA, or Ph.D.) from a top-tier university.
Join Genpact in shaping the future of customer experience in banking and financial services.
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