IT Service Desk Associate III

hace 1 mes


Guate, Guatemala Conduent Business Services A tiempo completo

**Mission-Critical Services and Solutions**

At Conduent Business Services, we deliver exceptional outcomes for our clients and the millions of people who count on them. As a Production Control Associate, you will be part of a dedicated team that supports Fortune 100 companies and over 500 governments.

**Key Responsibilities:**

  • **Data Control and Scheduling**: You will be responsible for various data control and scheduling responsibilities of operations, ensuring that tasks are completed within contractually designated Service Level Agreements (SLAs).
  • **System Support**: You will support multiple designated systems, working on moderately complex assignments, equipment, and/or operating environment following established procedures documented in 'Runbooks'.
  • **Troubleshooting and Incident Management**: You will operate independently to resolve standard tasks, bandwidth, and platform performance problems, and perform initial troubleshooting of any outage, incident, or performance issues detected within the platform or product.
  • **Collaboration and Communication**: You will work with cross-functional teams to complete job orders on-time and within customer requirements and specifications, and report any major issue that will take longer to resolve.

**What We Offer:**

  • A fully qualified, intermediate member of the production control associate team
  • Opportunities to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day


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