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Service Excellence Representative
hace 2 meses
Customer Care Associate - Remote
Join a leading organization dedicated to delivering exceptional customer service. We are looking for enthusiastic Customer Care Associates to become part of our dynamic team. At Advanced Call Center Technologies, we foster a culture that encourages growth from within and offers comprehensive training to elevate your career. In this role, you will represent our company, making a positive impact through your interactions with customers.
What We Offer:
- Opportunities for career advancement
- Flexible work schedules
- Attractive bonus potential
- Supportive supervisors and a positive workplace atmosphere
- Employee ownership opportunities after meeting qualifications
- Affordable benefits for you and your family after 90 days
- Paid time off and holidays after 90 days
Become part of a team where your contributions are valued. We view each customer interaction as a chance to enhance loyalty and satisfaction. You will be involved in our Employee Stock Ownership Plan (ESOP), which offers a long-term savings benefit fully funded by our company. As an employee-owned organization, we share our success with our dedicated team members.
Position Overview:
As a Customer Care Associate, you will utilize your strong communication and interpersonal skills to assist customers effectively. You will handle inbound inquiries related to billing, payments, service issues, and more. Our associates are proactive problem solvers who strive to meet both service and sales objectives.
Key Responsibilities:
- Respond promptly to customer inquiries and feedback to enhance service quality.
- Maintain confidentiality and listen actively to customer concerns.
- Communicate clearly and persuasively in various situations.
- Document interactions while engaging with customers.
- Ensure accuracy and thoroughness in all tasks, seeking ways to improve service quality.
- Meet productivity targets and complete tasks in a timely manner.
- Demonstrate reliability by maintaining consistent attendance.
- Follow management instructions and take responsibility for your actions.
- Perform additional duties as assigned by management.
Minimum Qualifications:
- Ability to pass a criminal background check.
- Basic computer skills and data entry experience.
- Previous experience in a call center or customer service environment is preferred.
Education:
High School diploma or GED required.
