Technical Support Specialist
hace 1 semana
About the Role
We're seeking a skilled Technical Support Specialist to join our team at GoTo. As a key member of our customer care team, you'll play a vital role in delivering exceptional service and support to our customers.
Your Key Responsibilities
- Provide timely and effective technical support to customers via phone, chat, and email.
- Diagnose and resolve customer issues efficiently, with a focus on first-contact resolution.
- Keep accurate records of customer interactions, troubleshooting steps, and solutions provided.
- Collaborate with internal teams to ensure seamless customer support.
What We're Looking For
We're looking for a motivated and customer-focused individual with:
1-2 years of customer service and/or technical support experience in a call center environment.Basic understanding of SIP signaling and VoIP technology.Strong problem-solving skills and a growth mindset.Excellent communication skills in English (above 85%).Flexibility to work in a dynamic environment with varying time zones.About GoTo
At GoTo, we're passionate about making IT easy for everyone. We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond. Our team is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We offer comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide.
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