Desktop Support Engineer
hace 5 meses
Responsibilities:
Diagnose and troubleshoot technical issues, including account setup, network configuration, software, and hardware issues. Deliver hands-on support for a range of hardware, including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF. Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler. Asset management and tracking using ServiceNow (SNOW) for accurate inventory control. Provide timely resolutions for hardware and software issues, ensuring user satisfaction. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers. Refer to internal knowledge bases or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Handle VIP users requests wherever necessary and resolve the issues on priority. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports. Document technical knowledge in the form of KB Articles Maintain good relationships with clients. Technical Experience: Experience level: 6 – 8 years of Technical experience in Windows and Mac Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled in using SCCM for Windows and JAMF for Macs. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices, and other tech products Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Familiarity with ITSM tools like ServiceNow, JIRA for ticket management. Professional Attributes: Excellent customer service skills and the ability to communicate effectively with non-technical users. Self-starter with the ability to work independently and efficiently. Physical ability to manage IT equipment installations and movements. Adaptable and flexible to meet varying work schedules and environments.-
Adsorbents Application Engineer
hace 5 meses
Guatemala City Graver Technologies LLC A tiempo completoGraver Technologies LLC Come join a team where People make the difference!As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. Graver Technologies has an immediate opening for...
-
Senior Software Engineer
hace 3 meses
Guatemala City Sapiens Consulting A tiempo completoOverview:We are seeking a Senior Software Engineer to build reliable, scalable, and maintainable services for our payroll, benefits, and HRIS platform. As a Senior Software Engineer, you will be responsible for the design and implementation of major features and components of the clients platform.Our teams use a diverse set of tools and languages, including...
-
DevOps Engineer with Russian
hace 1 semana
Guatemala City David Kennedy Recruitment A tiempo completoOur company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly. David Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Russian speaking DevOps Engineer to join their team.Position: DevOps...
-
Regional Datacenter Engineer
hace 6 meses
Guatemala City Maersk A tiempo completoWe are currently looking for the best talent to join our Service Delivery team as a Data Center Engineer. In this role, you will play a vital role in our success by supporting and maintaining the servers, network, storages and datacenters infrastructure for terminals in the region, as well as executing the infrastructure modernization, standardization and...
-
App Dev
hace 7 días
Guatemala City Conduent Business Services A tiempo completoThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Field Service
hace 6 meses
Guatemala City Roche A tiempo completoThe Position FSE es una posición que estará basada en Guatemala, especificamente en Quetzaltenango , cubriendo todo el occidente del país. Objetivo del rol: Realizar actividades programadas (instalaciones y mantenimientos preventivos) y correctivas de servicio técnico, con base en los lineamientos globales y locales, con el fin de asegurar el...
-
Senior Software Engineer
hace 2 semanas
Guatemala DIPACSA S,A A tiempo completoAs a Senior Software Engineer - Full Stack, you will work with our team to design and develop scalable and efficient software solutions. Key responsibilities include:Collaborating with cross-functional teams to identify and prioritize project requirementsDesigning and implementing software solutions using a variety of programming languages and...
-
Infrastructure Network Engineer II
hace 6 meses
Guatemala City Conduent Business Services A tiempo completoThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Infrastructure Network Engineer II
hace 6 meses
Guatemala City Conduent Business Services de Guatemala S.A. A tiempo completoThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Systems Administrator
hace 4 semanas
Guatemala City Allshore Talent A tiempo completoAbout AllShore Talent:AllShore Talent is a leading remote staffing company, offering top-tier professionals working 100% remote to businesses worldwide. Specializing in IT and software development, design, administrative support, digital marketing, and more. AllShore connects organizations with skilled talent to meet diverse business needs.About The...
-
Accounting Services Associate IV
hace 1 mes
Guatemala City Conduent Business Services A tiempo completoThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Software Engineer
hace 2 semanas
Guatemala EMPAQUES INTEGRALES A tiempo completoWe are seeking a skilled **Java Developer** to join our team at {company}.In this role, you will be responsible for designing, developing, and testing software applications using Java. You will work closely with our cross-functional team to deliver high-quality software solutions that meet our customers' needs.Key Responsibilities:Design and develop software...
-
Software Engineer
hace 2 semanas
Antigua Guatemala, Sacatepéquez WebFX A tiempo completoAbout the RoleWe're seeking a skilled PHP Web Developer to join our team at WebFX. As a PHP Web Developer, you'll be responsible for the programming implementation, testing, and support of web-based projects using the LAMP solution stack.Key ResponsibilitiesProgram and develop data-driven web applications, websites, and mobile apps using machine learning and...
