Field Service
hace 6 meses
The Position
FSE es una posición que estará basada en Guatemala, especificamente en Quetzaltenango , cubriendo todo el occidente del país.
Objetivo del rol:
Realizar actividades programadas (instalaciones y mantenimientos preventivos) y correctivas de servicio técnico, con base en los lineamientos globales y locales, con el fin de asegurar el funcionamiento y reducir los tiempos muertos, por fallas de los instrumentos comercializados por Roche.
Tendrá las siguientes responsabilidades:
• Servicios de instalaciones en todas las plataformas de Roche
• Participación en la implementación de proyectos locales o regionales de Roche Instruments, brindando soporte técnico y asistencia local.
• Mantenimiento preventivo según los programas de mantenimiento establecidos para todas las plataformas instaladas por Roche.
• Reclamaciones o solicitudes de atención del cliente respecto a temas del Servicio Técnico
• Busque soporte de segundo nivel para problemas/casos no resueltos enviando los casos al siguiente nivel de soporte de acuerdo con los procesos de escalamiento.
• Finalización de modificaciones obligatorias
• Documentación Rexis en tiempo y forma de todos los casos bajo su responsabilidad
• Mantener bajo control la base de instalación física y de Rexis (instrumentos instalados y desinstalados).
• Buenas prácticas para el manejo de repuestos, incluidos repuestos retornables para reparación
• Finalización oportuna de su tarea administrativa (aprendizaje electrónico, flujo de trabajo de CT, colocación de instrumentos e informes)
• Participación activa en la formación del Servicio Técnico
Requisitos y Experiencia:
- Graduado de Ingeniería Biomédica, Técnico, Ing. Electrománica o carreras afines.
- Experiencia y conocimiento en instalación de equipos de IVD- Diagnóstica.
- Experiencia mínima de 2 años de servicio en campo, como ingeniero de servicio, en el ámbito de dispositivos médicos y/o laboratorio clínico.
- Experiencia de 2 o más años en el ámbito de la atención al cliente.
- Inglés Intermedio
Competencias principales:
Habilidad técnica y de negocio.
Comunicación.
Tener una mentalidad ágil, innovadora, adaptable y colaborativa, centrada en el cliente.
Asumir un liderazgo servicial asumiendo la responsabilidad, siendo responsable y mostrando el ejemplo.
Tener elevada motivación para trabajar, bajo un esquema de marcos de trabajo ágiles.
La posicón es 100% de campo, basada en Quetzaltenango. (Disponibilidad para hacer Guardias)
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