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Technical Support Specialist
hace 2 meses
About GoTo
At GoTo, we're passionate about making IT easy for everyone. We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond.
Our Mission
We simplify to automate and automate to simplify, and we work together to achieve this goal every day. As a member of our customer care team, you'll play a crucial role in helping us achieve our mission by delivering exceptional service and support to our customers.
Your Role
As a Technical Support Specialist, you would be working on:
- Performing a deep diagnosis with emphasis on first-contact resolution and minimizing the need for escalation.
- Handling customer inquiries regarding GoTo products and basic network issues, ensuring fast and professional resolution.
- Keeping thorough records of all customer interactions, troubleshooting steps taken, and solutions provided, using designated tracking systems.
- Interacting with GoTo customers efficiently over various communication channels.
Requirements
We're looking for a candidate with:
- 1-2 years of customer service and/or technical support experience in a call center environment.
- A basic understanding of SIP signaling and VoIP technology.
- A technology enthusiast with a willingness to learn and master new tools.
- Ability to multi-task, utilizing several applications in multiple screens.
- Problem-solving and growth mindset.
- Advanced communication skills in English (above 85% written and spoken).
- Flexibility in schedule to accommodate different time zones.
About You
We're committed to creating an inclusive space for everyone, regardless of gender, identity, or background. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table.
What We Offer
We provide our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Learn more about our company culture and values.
