Help Desk-Customer Service and Support Tech
hace 2 semanas
Tener el conocimiento para dar capacitaciones a los stakeholders en las siguientes herramientas: Plataforma multi-agente, Help desk.
Retos del puesto:
Dar soporte a los tickets de soporte que ingresan a la plataforma en tiempo y forma conforme al SLA
Dar apoyo con los procesos de creación de clientes y conexión de las herramientas multiagente
Apoyar a los equipos de Operaciones y Comercial en temas de capacitaciones y/o procesos para brindar atención a los clientes
Dar seguimiento a los tickets que se han escalado para cumplir con el SLA de atención.
Investigación de los tickets para dar resolución de la mejor forma y en tiempos adecuados.
A quien buscamos:
Estudiante de 4to. semestre de ingeniería o afines
Experiencia en atención al cliente (call center de tecnología, mesa de servicio, Help Desk)
Experiencia con soporte a diferentes plataformas
Importante contar con disponibilidad para laborar de Jueves a domingo de 8 am a 17:00 horas, con descanso lunes, martes y miércoles
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