Customer Experience Consultant

hace 6 meses

Guatemala City Maersk A tiempo completo
We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. We’re taking a big step on this journey: building one global HR organization. Carrying out a vital mission: support our employees, so they can best support our customers.

As Customer Experience Consultant you’ll play a vital part in our success You’ll proactively identify issues, mitigating them and achieve best-in-class Customer Service

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have an excellent compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key responsibilities

As a Customer Experience Consultant you will be the primary point of contact for key customers ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customers as well as internal and external stakeholders.

Coordination with Airlines, Shipping lines, Transporters and Port authorities to achieve required delivery to customers;

Professional communication with customers as well as attend to customer concerns;

Provide regular and accurate status reports of shipments;

Complete ownership of each job/file;

Validation of cost and revenue at file level;

Swift resolution of queries;

Accurate and timely reporting;

Build long-term customer relationships;

Assist and enable commercial teams to deliver Logistics & Services growth targets;

Willingness to go the extra mile towards customers & with focus on providing solutions;

Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland), including potential solutions or alternatives.

We are looking for :

At least 3 years of experience working in a similar role with a freight forwarder, logistics company. Experience in land transportation

Excellent communication skills; ability to navigate complex stakeholder matrix and to foster long-term relationships with internal teams and clients.

Advanced English profeciency.

Ability to work under pressure to meet tight deadlines and after hours where required.

Team player.

Attention to detail.

Good positive attitude;

You have been reading so far, we’re glad to see you are interested. And if you want to use your skills to make a difference, we look forward to hearing from you. Apply now

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

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