Customer Service Representative

hace 5 meses


Guatemala City Advanced Call Center Technologies A tiempo completo

Customer Service Representative - Guatemala

Guatemala City, Guatemala Req #55 Saturday, June 22, 2024

Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together In this role you will be the voice of the company, through positive interactions, you can make a difference. We are looking for individuals who want to join a world class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers. 

We offer:

Opportunities to advance within Flexible schedules Tremendous bonus opportunities Fantastic Supervisors and a Positive environment Employee Owned- You will become an employee owner, once qualifications met to participate Affordable benefits for you, your spouse, and/or children after 90 days Paid time off and paid holidays after 90 days

Join a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) -- an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer. At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.)

Position Summary :

We will empower you to provide best in class service Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities:

Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions. Multi tasks to document while speaking with the consumer. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Is consistently at work and on time Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Other duties as requested by management

Minimum Qualifications

Must be able to successfully pass criminal background check

Data entry and basic computer skills

Previous Call Center experience or assisting customers preferred

Education: High School diploma or GED.

Must be able to successfully pass criminal background check

Data entry and basic computer skills

~CB



  • Ciudad de Guatemala VXI Global Solutions A tiempo completo

    VXI Global Solutions is seeking enthusiastic and dedicated Customer Service Representatives to join our dynamic call center team. As a representative, you will play a crucial role in delivering exceptional service to our customers while representing our brand with professionalism and integrity. What We Offer: Competitive salary and performance-based...


  • Guatemala City T-mapp Jobs A tiempo completo

    Reconocida compañía multinacional con un enfoque en soluciones tecnológicas para el manejo de materiales, cerraduras y sistemas de acceso, está en búsqueda de su Customer Service Representative LAG  en Guatemala, quién gestionará de manera eficiente y precisa la facturación y administración de inventarios de la compañía.  ¿Por qué aplicar a...

  • Customer Service

    hace 6 meses


    guatemala NUTRITEC A tiempo completo

    Persona encargada del área de Customer service, con conocimientos de Excel a nivel intermedio, Atención al Cliente, y logística de rutas, Estudios mínimos 2do o tercer año de carrera universitaria, administración de empresas o carrera afín, Genero Femenino, excelente presentación, residir en Fraijanes, Santa Catarina Pinula, San José Pinula o...

  • Process Associate

    hace 4 semanas


    Guatemala City Genpact A tiempo completo

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Customer Service

    hace 4 meses


    Guatemala City Boldr A tiempo completo

    Job Responsibilities: Provide support in the development of various operational activities in the accounts/companies of the organization's clients regarding any process in the logistics chain. This support could be through back-office activities and logistics-related calls to monitor the status of the logistics process. Report on the status of loads and any...

  • Inside Sales Specialist

    hace 2 semanas


    Ciudad de Guatemala KIVO A tiempo completo

    As an Inside Sales Representative, you’ll engage with warm prospects via phone and text. This high-volume position requires you to meet daily and monthly contact goals, identify customer needs, and provide tailored recommendations—all while collaborating with various teams to enhance our processes. Key Responsibilities: Conduct inbound and outbound...

  • Inside Sales Specialist

    hace 2 semanas


    Ciudad de Guatemala KIVO A tiempo completo

    As an Inside Sales Representative, you’ll engage with warm prospects via phone and text. This high-volume position requires you to meet daily and monthly contact goals, identify customer needs, and provide tailored recommendations—all while collaborating with various teams to enhance our processes. Key Responsibilities: Conduct inbound and outbound...

  • Inside Sales Specialist

    hace 2 semanas


    Ciudad de Guatemala KIVO A tiempo completo

    As an Inside Sales Representative, you’ll engage with warm prospects via phone and text. This high-volume position requires you to meet daily and monthly contact goals, identify customer needs, and provide tailored recommendations—all while collaborating with various teams to enhance our processes. Key Responsibilities: Conduct inbound and outbound...

  • Loan Sales Representative

    hace 4 semanas


    Guatemala City World Business Lenders, LLC A tiempo completo

    About World Business Lenders (www.wbl.com)World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding.WBL is a U.S.-based company with a 100% remote workforce.This is a...


  • Guatemala City Maersk A tiempo completo

    We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. We’re taking a big step on this journey: building one global HR organization. Carrying out a vital mission: support our employees, so they can best support our...

  • Process Associate

    hace 1 semana


    Guatemala City Genpact A tiempo completo

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...


  • Guatemala City Maersk A tiempo completo

    As Ocean Customer Experience Agent, you are responsible of a number of assigned Supply Chain (SCM) accounts, taking the responsibility of the efficient shipment coordination as well as the correct execution of the Service Level agreed with clients. Your responsibilities: Professional and efficient coordination of the assigned SCM account (s). ...

  • Process Associate

    hace 1 semana


    Guatemala City Genpact A tiempo completo

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...


  • Guatemala City Kellogg A tiempo completo

    If you are passionate about building strategic partnerships and driving sales success, come join our Sales team as a Senior Sales Representative . In this role, you'll analyze market trends and customer needs to develop actionable plans that maximize sales. Your ability to forge strong relationships with customers, Distributors, and Wholesalers will be key...


  • Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Process Associate

    hace 4 semanas


    Guatemala City Genpact A tiempo completo

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...


  • Guatemala City Kellanova A tiempo completo

    If you are passionate about building strategic partnerships and driving sales success, come join our Sales team as a Senior Sales Representative. In this role, you'll analyze market trends and customer needs to develop actionable plans that maximize sales. Your ability to forge strong relationships with customers, Distributors, and Wholesalers will be key to...


  • Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...


  • Guatemala City Conduent Business Services de Guatemala S.A. A tiempo completo

    Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Ability to perform in an analytical and operational process. Entry-level...


  • Guatemala City Conduent Business Services de Guatemala S.A. A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...