Supervisor, Customer Experience

hace 4 semanas

Guatemala City Conduent Business Services A tiempo completo

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


SUMMARY

  • This is an entry level position that will provide the highest quality Customer Service to clients.
  • This is a full-time position.
  • Promotion and higher wage opportunity

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

This includes, but is not limited to the following:

  • Requires broad technical expertise and hospitality industry knowledge. 
  • Accountable for functional, operational, and/or program management. 
  • Assists others in achieving goals. 
  • Manages performance appraisals and pay reviews. 
  • Manages training for 3 or more employees. 
  • Manages hiring and termination actions. 

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements listed below are representative of the knowledge,

skill, and/or ability required.

 

  • High school diploma or GED.
  • Computer familiarity and experience with Windows Operating Systems, Internet, Excel, Power Point and other basic office programs. 
  • Sales Background, important.
  • Excellent Customer Service and Sales skills.
  • Excellent oral and written communication skills.
  • Excellent listening skills.
  • Minimum typing speed of 20 wpm.
  • Ability to follow policies and procedures.
  • Available to work any shift.
  • Demonstrates Professionalism. (Personal conduct and appearance).
  • Ability and willingness to adapt/adjust to frequent and dynamic change. (Policies, Procedures, Schedules, and Team Assignments in support of Client needs.)
  • Speak with agents using clear and professional language. 
  • Troubleshoot, resolve and document agent’s issues and concerns or escalate/refer to appropriate area.
  • Explain guarantee, special rates, and cancellation policies to callers.
  • Adaptability to the schedule agreed for at least 1 year. 
  • Flexibility to work at site or at home.
  • Job stability, if it was a call center at least 6 months in the same position.
  • Stress handling and emotional control. 
  • Meet or exceed targets for reservations and member enrollments.

  • Customer Experience Consultant

    hace 4 meses

    Guatemala City Maersk A tiempo completo

    We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. We’re taking a big step on this journey: building one global HR organization. Carrying out a vital mission: support our employees, so they can best support our...

  • Customer Experience Associate IV

    hace 1 mes

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Support Representative

    hace 3 semanas

    Guatemala City Sagan A tiempo completo

    Job Title: Customer Support Representative - LATAMLocation: Remote (EST Time Zones)Salary Range: up to 1000 USDWork Schedule: Monday to Friday, 09:00 AM to 05:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...

  • Customer Experience Associate III

    hace 1 mes

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Experience Analyst

    hace 2 semanas

    Guatemala City Sagan A tiempo completo

    Job Title: Experience Analyst - LATAMLocation: Remote (CST Time Zones)Salary Range: up to 1700 USDWork Schedule: Tuesday to Saturday, 11:00 AM to 07:00 PM (CST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent....

  • Experience Analyst

    hace 2 semanas

    Guatemala City Sagan A tiempo completo

    Job Title: Experience Analyst - LATAMLocation: Remote (CST Time Zones)Salary Range: up to 1700 USDWork Schedule: Monday to Friday, 11:00 AM to 07:00 PM (CST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We...

  • 4PL Customer Experience Consultant

    hace 4 meses

    Guatemala City Maersk A tiempo completo

    As Ocean Customer Experience Agent, you are responsible of a number of assigned Supply Chain (SCM) accounts, taking the responsibility of the efficient shipment coordination as well as the correct execution of the Service Level agreed with clients. Your responsibilities: Professional and efficient coordination of the assigned SCM account (s). ...

  • Customer Experience Associate I

    hace 4 meses

    Guatemala City Conduent Business Services A tiempo completo

    Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Ability to perform in an analytical and operational process. ...

  • Customer Experience Associate I

    hace 4 meses

    Guatemala City Conduent Business Services de Guatemala S.A. A tiempo completo

    Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Ability to perform in an analytical and operational process. Entry-level...

  • Customer Support Representative I

    hace 3 semanas

    Guatemala City Sagan A tiempo completo

    Job Title: Customer Support Representative I - LATAMLocation: Remote (EST Time Zones)Salary Range: up to 1000 USDWork Schedule: Monday to Friday, 09:00 AM to 05:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...

  • Supervisor, Customer Experience

    hace 4 semanas

    Guatemala Conduent Business Services de Guatemala S.A. A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate IV

    hace 2 semanas

    Guatemala Conduent Business Services de Guatemala S.A. A tiempo completo

    Customer Service Representative Join Conduent, a leading provider of mission-critical services and solutions, as a Customer Service Representative. In this role, you will have the opportunity to make a difference in the lives of our clients and their customers. About Conduent Conduent is a global company that delivers exceptional outcomes for our...

  • Customer Experience Associate I

    hace 2 meses

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate I

    hace 1 mes

    Guatemala City Conduent Business Services de Guatemala S.A. A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Supervisor, Customer Experience

    hace 2 días

    Guatemala Conduent Business Services de Guatemala S.A. A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate III

    hace 4 semanas

    Guatemala Conduent Business Services de Guatemala S.A. A tiempo completo

    Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience.General Profile Expands skills within an analytical or operational process. Maintains appropriate...

  • Customer Service

    hace 2 meses

    Guatemala City Boldr A tiempo completo

    Job Responsibilities: Provide support in the development of various operational activities in the accounts/companies of the organization's clients regarding any process in the logistics chain. This support could be through back-office activities and logistics-related calls to monitor the status of the logistics process. Report on the status of loads and any...

  • Customer Service Representative

    hace 2 meses

    Guatemala Webhelp A tiempo completo

    Do you want to change the game? This is your chanceWe are looking for Customer Service RepresentativesCheck out our requirements to be part of our Customer Service Team:High school diploma registered in Contraloria General de Cuentas (is a must)85% English (Spoken and written)Customer service experience (Calls and Backoffice)Job StabilityAvailability to work...

  • Supervisor, Customer Experience

    hace 3 semanas

    Guatemala Conduent Business Services de Guatemala S.A. A tiempo completo

    Join our team at Conduent where we provide essential services for top companies and governments, striving for excellence and impacting millions of lives. We offer you the chance to grow, make a difference, and be in an environment that values individuality every day.Job Track Description:Support others in reaching targets.Possess wide-ranging technical...

  • Customer Experience Associate IV

    hace 2 meses

    Guatemala Conduent Business Services de Guatemala S.A. A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...