Client Engagement Specialist

hace 1 mes

Guate, Guatemala Simera A tiempo completo
Company Overview:
Simera is a leading global employment firm dedicated to connecting exceptional talent with remote job opportunities from our extensive network of US-based clients. Our innovative technology crafts detailed talent profiles for job seekers, reflecting their skills, professional history, and educational background. Our dedicated talent consultants engage with each qualified candidate to comprehend their career aspirations and compensation expectations, ensuring the perfect match.
Position Summary:
We are in search of a motivated and results-driven Appointment Setter to become a vital part of our team. In this role, you will be responsible for generating leads and arranging appointments for our sales team. Your contribution will be essential in identifying prospective clients, reaching out through various communication methods, and effectively conveying the advantages of our offerings.
Key Responsibilities:
  • Lead Generation: Conduct thorough research and utilize diverse resources to pinpoint potential leads and prospects. Implement targeted outreach strategies to initiate conversations with potential clients.
  • Appointment Scheduling: Interact with potential clients to assess their interest and requirements. Organize appointments and meetings for the sales team based on mutual availability.
  • Effective Communication: Use phone calls, emails, and other communication platforms to engage with leads. Clearly present the value proposition of our products and services while addressing any inquiries or concerns.
  • CRM Management: Maintain accurate records of all lead interactions and appointment details within the customer relationship management (CRM) system. Ensure organized and up-to-date documentation of leads and outcomes.
  • Follow-up: Proactively follow up with leads to cultivate relationships and encourage further engagement. Provide additional information and address any concerns to facilitate progress in the sales process.
  • Target Achievement: Strive to meet or surpass appointment setting goals and key performance indicators (KPIs) established by the company. Continuously seek to enhance productivity and conversion rates.
  • Collaboration: Work closely with the sales team to ensure a seamless transition of qualified leads. Provide regular updates and feedback to optimize the lead generation and appointment setting process.
  • Market Intelligence: Stay informed about industry trends, competitor activities, and market dynamics. Share insights with the sales and marketing teams to refine strategies and messaging.
  • Professional Representation: Represent the company with professionalism and positivity. Maintain a comprehensive understanding of product knowledge and stay informed about any updates.
  • Process Improvement: Continuously identify opportunities to enhance lead generation and appointment setting processes. Offer suggestions for streamlining workflows and increasing efficiency.

Qualifications:
  • Communication Skills: Exceptional verbal and written communication abilities. Capacity to engage and build rapport with potential clients through various channels.
  • Persuasion Skills: Strong persuasive abilities to effectively communicate the value proposition and generate interest.
  • Organizational Skills: Excellent organizational capabilities and the ability to prioritize tasks effectively while managing a high volume of interactions.
  • Resilience: Ability to navigate objections and setbacks positively. Persistence in following up with leads to drive appointment scheduling.
  • CRM Proficiency: Familiarity with CRM systems and the ability to utilize them effectively for managing leads and interactions.
  • Sales Orientation: Basic understanding of sales principles. Previous experience in sales or appointment setting is advantageous.
  • Team Collaboration: Ability to work collaboratively within a team. Strong coordination skills to ensure effective lead handover.
  • Self-Motivation: Driven to achieve and exceed targets. Proactive in identifying opportunities for generating leads.
  • Adaptability: Capacity to adjust to changing priorities and targets. Openness to feedback and a commitment to continuous improvement.

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