Empleos actuales relacionados con Technical Support Analyst - Guate, Guatemala - Lean Solutions Group

  • Service Desk Analyst

    hace 2 semanas

    Guate, Guatemala Tech Americas USA A tiempo completo

    We are seeking a reliable and experienced Service Desk Analyst with a strong background in both service desk and desktop support functions to join our team. This role is essential in maintaining smooth and secure technological operation that directly impacts clinical staff, administrative users, and ultimately patient care. The ideal candidate will have...

  • Risk Analyst

    hace 1 semana

    Guate, Guatemala Allied Global Sandbox A tiempo completo

    Job description Are you detail oriented, analytical, and passionate about protecting businesses from risk and fraud? We're looking for a proactive and data-driven Risk Analyst to join our team supporting one of our key clients, in Allied Global.About the RoleAs a Risk Analyst, you'll play a critical role in identifying and preventing financial risk for our...

  • Field Support Technician

    hace 2 semanas

    Guate, Guatemala MANTECH A tiempo completo

    MANTECHseeks a motivated, career and customer-orientedField Support Technicianto join our team inGuatemala City, Guatemala.Responsibilities Include But Are Not Limited ToProvide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.Diagnose and resolve hardware and software issues, install and configure...

  • Sales Analyst

    hace 13 horas

    Guate, Guatemala Lean Solutions Group A tiempo completo

    The Sales Support Analyst assists the Manager, in promoting the services by responding to requests for information/proposal, providing sales material and creating reports. In addition, this position provides product training, provides sales support, and works with CLR.Primary Responsibilities:Provides timely, accurate turnaround of client inquiries/requests...

  • Claims Analyst

    hace 6 días

    Guate, Guatemala Lean Solutions Group A tiempo completo

    The Claims Analyst provides comprehensive administrative support for claims and reports directly to the Claims Manager. This position is responsible for executing all back-end processes from the initial incident report through claim closure, ensuring timely updates, accurate documentation, and regulatory compliance.We are looking for talented Claims...

  • Technical Advisor, Digital Practice

    hace 13 horas

    Guate, Guatemala Palladium: Make It Possible A tiempo completo

    About PalladiumPalladium is a global company working to design, develop and deliver positive impact on the lives and livelihoods of people around the globe; broaden access to health, water, power, and infrastructure; build enduring, sustainable, and transformative institutions and market systems to address global challenges; and conserve the natural world....

  • Fund Servicing Analyst

    hace 6 días

    Guate, Guatemala DWM A tiempo completo

    Developing World MarketsFund Servicing Analyst (Consultant) – Accounting & OperationsIntroduction:Do you want to make a difference and contribute to creating a better world? Are you interested in developing your skills and knowledge, while putting your ideals to work? Join us, Developing World Markets (DWM), a frontrunner in global impact investing.DWM is...

  • Master Data Management Business Analyst

    hace 2 días

    Guate, Guatemala ISITE TECHNOLOGIES A tiempo completo

    The Role:The Master Data Management Business Analyst will play a critical role in managing and optimizing the organization's master data. This position involves collaborating with various departments to ensure data accuracy and consistency across systems.Analyze and document business requirements related to master data management.Develop and maintain data...

  • Senior Finance Deal Analyst

    hace 13 horas

    Guate, Guatemala Capgemini A tiempo completo

    Job Description The Deal Analyst brings commercial and financial rigor to deals' structuring and shaping.Support Sales Team in the understanding of clients' requirements and help develop compelling and competitive propositions for our clients Support financial optimization (cash/margin) throughout the bid while ensuring financials adhere to internal...

  • L2 Specialist Support engineer

    hace 2 semanas

    Guate, Guatemala Millicom (Tigo) A tiempo completo

    ¿Te gustaría ayudarnos a seguir cumpliendo nuestro propósito de conectar a más personas, mejorar sus vidas y desarrollar nuestras comunidades?Entonces Tigo es para ti.Creemos en la innovación, somos agentes de cambio, nos adaptamos y movemos a nuestra clientela al centro de todo lo que hacemos.Crece y desarróllate con nuestro gran equipo de trabajo,...

Technical Support Analyst

hace 2 semanas

Guate, Guatemala Lean Solutions Group A tiempo completo

The Technical Support Analyst role involves offering technical assistance to customers and maintaining internal technology and IT assets. The main tasks include monitoring vital business systems, addressing customer inquiries, troubleshooting technical issues, documenting cases, collaborating with teammates, following standard procedures and ensuring customer satisfaction. The role also entails updating knowledge base articles, adapting to changing priorities. Your contributions will ensure the success of the Technology Department.

As a Technical Support Analyst, your primary responsibilities will be to:

  • Efficiently handle incoming calls through the Helpdesk hotline, providing comprehensive support to various departments for technical troubleshooting, system processes (AS400, WMS, proprietary apps), etc.
  • Ensure smooth communication by escalating complex concerns to the Tech team, initiating urgent issue tickets, and offering crucial solutions for the company's system problems.
  • Conduct troubleshooting with users to resolve issues on the first attempt, distinguishing between user errors and programming issues and documenting all pertinent details in the ticket.
  • Create tickets for users with non-functional PCs/Laptops/iPads or critical problems affecting their primary tasks.
  • Monitor and accurately direct JIRA tickets to appropriate departments for swift resolution.
  • Continuously oversee the operational status of business systems and computer setups to ensure their proper functioning.
  • Identify and resolve issues related to hardware, software, or user access problems.
  • Investigate and correct error messages and effectively manage helpdesk tickets from internal clients

Requirements:

  • B2 High English Level
  • 1 year+ of related IT technical support experience
  • Strong Customer Services orientation and a patient approach to assisting users.
  • AA/AS degree in MIS or relevant certification
  • Knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
  • Google Suite (i.e. Docs, Sheets, Slides, etc.)
  • iPad iOS o Apple Mac OS
  • Microsoft Windows Operating System
  • IBMi AS400
  • Jira Service Management
  • ITF+ Certification preferred but not required
  • A+ Certification preferred but not required