Field Support Technician

hace 2 semanas

Guate, Guatemala MANTECH A tiempo completo

MANTECH
seeks a motivated, career and customer-oriented
Field Support Technician
to join our team in
Guatemala City, Guatemala.
Responsibilities Include But Are Not Limited To

  • Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
  • Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.
  • Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
  • Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.
  • Escalate complex issues to senior Technicians and contribute to process improvement initiatives.

Minimum Qualifications

  • HS diploma: a candidate holding a relevant Bachelor's degree may be granted 2 years' experience credit for education.
  • 3+ years of experience with 2+ years of position-specific relevant experience.
  • Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.
  • Proficiency in installing, configuring, and troubleshooting Windows operating systems.
  • Experience with cybersecurity tools and best practices.
  • Experience with end-user device support (desktops, laptops, mobile devices).
  • Experience with Active Directory and remote desktop tools.

Desired Qualifications

  • Bachelor's degree in information technology, computer science, or a related field.
  • Experience with mobile device management (MDM) Solutions, cloud technologies (e.g., AWS, Azure), scripting and automation tools, and ticketing systems.
  • CompTIA A+ Certification.
  • Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements

  • Must have an active Secret clearance.

Physical Requirements

  • Must be able to remain in a stationary position 50%.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
  • The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

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