Service Desk Analyst

hace 2 días

Guate, Guatemala Tech Americas USA A tiempo completo Q60,000 - Q120,000 al año


We are seeking a reliable and experienced Service Desk Analyst with a strong background in both service desk and desktop support functions to join our team. This role is essential in maintaining smooth and secure technological operation that directly impacts clinical staff, administrative users, and ultimately patient care. The ideal candidate will have a practical, hands-on approach to troubleshooting and supporting a wide range of systems, with a deep understanding of the unique demands of the healthcare environment.   

As a Service Desk Analyst, you will: 

  • Act as a primary point of contact for resolving end-user technical issues in a timely and empathetic manner, prioritizing minimal disruption to clinical workflows.
  • Provide onsite and remote support for desktops, laptops, printers, scanners, and other peripherals used in healthcare settings.   
  • Install, configure, and maintain approved healthcare software applications and operating systems (Windows/macOS) leveraging Microsoft Intune
  • Keep track of IT asset inventory
  • Troubleshoot basic networking issues including wired and wireless connectivity for medical devices and user endpoints.
  • Maintain accurate records of incidents and service requests using the internal enterprise service desk platform
  • Monitor systems and proactively identify potential disruptions

As a Service Desk Analyst, you have: 

  • 3–5 years of experience in a combined service desk and desktop support role, preferably in healthcare.
  • Strong understanding of desktop hardware, Windows/macOS operating systems, and standard productivity applications.
  • Advanced knowledge of Windows Server, Active Directory, VPNs, and enterprise applications
  • Hands-on knowledge of user and device account management in cloud only environments (Entra ID/Azure AD, Microsoft Intune and Microsoft 365)
  • Self-directed and adaptable attitude with the ability to prioritize tasks in a fast-paced, patient-centered setting.
  • Basic understanding of device security, antivirus management, and endpoint encryption in a healthcare context.
  • Experience working with manually tracked or email-based support request processes 

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