Customer Experience Associate

hace 4 semanas


Guate, Guatemala Conduent Business Services A tiempo completo
Job Summary

We are seeking a highly motivated and detail-oriented Customer Experience Associate to join our team at Conduent Business Services. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through various channels.

Key Responsibilities
  • Provide timely and effective support to customers through phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless customer experiences
  • Meet or exceed performance metrics and service level agreements
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and proficiency in Microsoft Office
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A recognition and reward program for outstanding performance


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