Team Lead

hace 4 meses


Guatemala City Boldr A tiempo completo
Job Responsibilities:
  • Complete employee performance reviews and manage KPIs.
  • Manage attendance reports and vacation requests, informing counterparts in the US, and planning coverage to ensure operations are not affected.
  • Collaborate with operations managers, Heads of Office, and US stakeholders.
  • Update internal and external portals with shipment details when needed.
  • Understand clients' inquiries regarding shipment statuses and issue resolution, and get involved in day-to-day operations when needed.
  • Ensure systems are running correctly.
  • Conduct monthly meetings and coaching sessions with managers.

Requirements

Job Requirements:
  1. Language Proficiency: English fluency (B2 High - C1).
  2. Experience:
  • Team Lead experience.
  • Experience in leadership roles.
Key Skills:
  • Dynamism
  • Empathy
  • Positive attitude
  • Communication
  • Active listening
  • Problem-solving


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