Appointment Setter Specialist- GT

hace 5 meses

Guatemala City Simera A tiempo completo
Simera is a global employment company that connects top talent with remote work opportunities offered by its network of US-based clients. Our technology creates talent profiles for job seekers based on their skills, work history, and education. Our talent consultants meet with each qualified candidate to understand their career goals and salary requirements so that we can find the right match.
Summary:
We are seeking a proactive and results-oriented Appointment Setter to join our team. As an Appointment Setter, your primary responsibility will be to generate leads and schedule appointments for our sales team. You will play a crucial role in identifying potential clients, reaching out to them via various communication channels, and effectively communicating the value of our products or services. This position requires excellent communication skills, persuasive abilities, and the ability to work in a fast-paced environment.
Key Responsibilities
  • Lead Generation: Conduct research and utilize various sources to identify potential leads and prospects. Utilize targeted strategies to reach out to potential clients and initiate conversations.
  • Appointment Scheduling: Engage with potential clients to qualify their interest and needs. Schedule appointments and meetings for the sales team based on their availability and the client's preferences.
  • Communication: Utilize phone calls, emails, and other communication channels to engage with leads and prospects. Clearly articulate the value proposition of our products or services and address any inquiries or objections they may have.
  • CRM Management: Accurately document all lead interactions and appointment details in the customer relationship management (CRM) system. Maintain up-to-date and organized records of leads, appointments, and outcomes.
  • Follow-up: Follow up with leads and prospects to nurture relationships and encourage further engagement. Provide additional information, answer questions, and address any concerns to move prospects further in the sales process.
  • Target Achievement: Meet or exceed appointment setting targets and key performance indicators (KPIs) set by the company. Continuously strive to improve productivity and conversion rates.
  • Collaboration: Collaborate with the sales team to ensure alignment and proper handover of qualified leads. Provide regular updates and feedback to enhance the overall lead generation and appointment setting process.
  • Market Intelligence: Stay updated on industry trends, competitor activities, and market dynamics. Provide insights and feedback to the sales and marketing teams to refine strategies and messaging.
  • Professional Representation: Represent the company in a professional and positive manner. Maintain a high level of product knowledge and stay updated on any changes or updates.
  • Process Improvement: Continuously identify opportunities to improve lead generation and appointment setting processes. Provide suggestions for streamlining workflows, enhancing communication, and increasing efficiency.

Qualifications
  • Communication Skills: Excellent verbal and written communication skills. Ability to engage and build rapport with potential clients over the phone, email, and other communication channels.
  • Persuasion and Influencing Abilities: Strong persuasive and influencing skills to communicate the value proposition effectively and generate interest in our products or services.
  • Organization and Time Management: Excellent organizational skills and the ability to prioritize tasks and manage time effectively. Ability to handle a high volume of calls and appointments while maintaining accuracy and attention to detail.
  • Resilience and Persistence: Ability to handle objections, rejection, and setbacks in a positive and resilient manner. Persistence to follow up with leads and prospects and drive them towards appointment scheduling.
  • CRM Proficiency: Familiarity with customer relationship management (CRM) systems and the ability to effectively use them to manage leads, appointments, and customer interactions.
  • Sales Orientation: Basic understanding of sales principles and processes. Previous experience in sales or appointment setting is a plus.
  • Team Player: Ability to work collaboratively within a team environment. Strong communication and coordination skills to ensure effective handover of qualified leads to the sales team.
  • Self-Motivation: Self-driven and motivated to achieve and exceed targets. Proactive in identifying opportunities and taking initiative to generate appointments and leads.
  • Adaptability: Ability to adapt to changing priorities and targets. Openness to feedback and willingness to learn and improve.