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IT Operations Associate II
hace 3 meses
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Responsible for day to day delivery of technology services to internal and external clients. Services include incident capture
and resolution; performance monitoring, tuning and actioning; break-fix resolution; support of operational audits and
certifications; and other operational administrative functions such as equipment, circuit ordering and associated activities.
Job Track Description:
• Performs tasks according to established procedures.
• Performs business support or technical work, using data organizing and coordination skills to complete assignments.
• In some areas, requires vocational training, certifications, licensures or the equivalent experience.
General Profile
• Expands skills in own work area within an analytical or operational process.
• Maintains appropriate licenses, training and/or certifications, as needed.
• Applies experience and skills to complete assigned work within own area of expertise.
• Works within standard operating procedures.
• Works with a moderate degree of supervision.
Functional Knowledge
• Has developed operational processes or analytical skills to perform a variety of activities.
Business Expertise
• Has good understanding of how the team integrates with others.
Impact
• Impacts own team through the quality of the services or information provided;
Leadership
• Has no supervisory responsibilities; manages own workload.
Problem Solving
• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and
selects solutions from established operating procedures.
Interpersonal Skills
• Uses communication skills to exchange of information.
Responsibilities
- Monitors applications and processes and assists with remediation steps.
- Follows documented process for daily activities
- Assist with researching anomalies in production processes.
- Performs actions based on business/operational needs and prepares system reports.
- Assists with incident management and support requests.
- Works with support teams to define root cause and replicate issues.
- Verifies environment stability.
- Performs normal tasks competently.