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IT Operations Associate II

hace 3 meses


Guatemala City Conduent Business Services A tiempo completo

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Responsible for day to day delivery of technology services to internal and external clients. Services include incident capture

and resolution; performance monitoring, tuning and actioning; break-fix resolution; support of operational audits and

certifications; and other operational administrative functions such as equipment, circuit ordering and associated activities.

 

Job Track Description:

• Performs tasks according to established procedures.

• Performs business support or technical work, using data organizing and coordination skills to complete assignments.

• In some areas, requires vocational training, certifications, licensures or the equivalent experience.

General Profile

• Expands skills in own work area within an analytical or operational process.

• Maintains appropriate licenses, training and/or certifications, as needed.

• Applies experience and skills to complete assigned work within own area of expertise.

• Works within standard operating procedures.

• Works with a moderate degree of supervision.

Functional Knowledge

• Has developed operational processes or analytical skills to perform a variety of activities.

Business Expertise

• Has good understanding of how the team integrates with others.

Impact

• Impacts own team through the quality of the services or information provided;

Leadership

• Has no supervisory responsibilities; manages own workload.

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and

selects solutions from established operating procedures.

Interpersonal Skills

• Uses communication skills to exchange of information.

Responsibilities

  • Monitors applications and processes and assists with remediation steps.
  • Follows documented process for daily activities
  • Assist with researching anomalies in production processes.
  • Performs actions based on business/operational needs and prepares system reports.
  • Assists with incident management and support requests.
  • Works with support teams to define root cause and replicate issues.
  • Verifies environment stability.
  • Performs normal tasks competently.