Process Associate
hace 5 días
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Associate – Tech support Drive Management Service
Responsibilities
o Ability to handle difficult interactions with customers via chat and phone
o Responsible for support for scanners and printers that do not work and validating the usage licenses
o Adherence to compliance policy.
o Check if it is a software problem, connect to the customer's computer and if not, you can connect to the client's computer.
o Proficiency in Tech Support
o Problem solving skills.
Qualifications we seek in you
Minimum Qualifications / Skills
·High school diploma
·90% in both spoken and written English
·Good Communication skills.
·Schedule Flexibility is a must.
·Basic Programming experience.
·Previous experience as tech support agent.
·Multitasking Skill.
Preferred Qualifications/ Skills
Think creatively to meet the needs of the customer
II) Have the ability to multi-task with excellent follow through
III) Ability to effectively communicate through phone and email
IV) Strong analytical and strategic thinker
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