Customer Success Manager

hace 6 días

Guate, Guatemala TPP eMarketing A tiempo completo Q30,000 - Q60,000 al año

En
Prometheus
, buscamos a una persona apasionada por la tecnología, con experiencia en gestión de proyectos y un fuerte instinto comercial. Serás el puente clave entre nuestros clientes, las oportunidades de negocio y las soluciones de IA que implementamos.

Objetivo del puesto:

  • Ser el punto de contacto principal entre clientes y el equipo de desarrollo.
  • Impulsar el uso activo y sostenible de soluciones de IA con clientes actuales.
  • Identificar oportunidades de upselling y cross-selling.
  • Levantar necesidades del negocio del cliente y convertirlas en requerimientos técnicos accionables.
  • Documentar avances, coordinar equipos y generar reportes para socios y clientes.
  • Diagnosticar puntos de dolor del cliente y proponer soluciones tecnológicas de alto valor.
  • Acompañar el proceso comercial con visión consultiva.

Requisitos:

  • Experiencia previa en gestión de proyectos (mínimo 3 años).
  • Experiencia en atención al cliente y/o roles comerciales B2B.
  • Conocimientos básicos de programación o lenguaje técnico para interactuar con programadores.
  • Capacidad para detectar dolores del cliente y traducirlos en soluciones de IA/tecnología.
  • Capacidad analítica para generar propuestas de valor.
  • Experiencia en ventas consultivas tecnológicas o SaaS.
  • Conocimiento de herramientas de gestión de proyectos.
  • Gestión de conflictos y conversaciones estratégicas.
  • Excelente organización, seguimiento, documentación y atención al detalle.
  • Habilidades de comunicación ejecutiva y presentación a clientes.

Deseables:

  • Experiencia en entornos SaaS, innovación o transformación digital.
  • Conocimientos de IA generativa y automatización.
  • Experiencia en consultoría tecnológica.

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