Bilingual Customer Service Representative

hace 3 días

Guate, Guatemala HCLTech A tiempo completo Q20,000 - Q40,000 al año

Responsibilities:

  • Answering inbound calls from customers and effectively communicate with customers
  • Efficiently navigating our order entry system(s) as necessary
  • To provide solutions to address their specific needs and demonstrate how the service can meet those needs effectively.
  • Accurately documenting interaction details
  • Meeting Key Performance Indicators
  • Build rapport and establish positive relationships with customers to foster trust and loyalty.
  • Stay up to date with product features, specifications, pricing, and any updates or changes.

We are looking for:

  • Customer service experience with 85% of spoken and written English
  • 1+ years of CSR experience (Mandatory)
  • Maintain thorough knowledge of system, products, market, and regulatory requirements
  • Experience handling calls
  • Communication abilities and problem resolution skills

We offer:

  • Monday – Saturday AM shifts availability
  • Two days off
  • Equipment
  • Parking
  • Free Health and Life insurance

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