Operations & Compliance Specialist (with HR Experience Required)

hace 4 días

Guate, Guatemala DASH A tiempo completo

We are seeking a highly proactive, detail-driven
Operations & Compliance Specialist with strong HR experience
to support the daily operations of a commercial cleaning contractor in New York City. This role requires someone who can operate independently, take initiative without being prompted, and manage operational, compliance, and HR-related workflows with consistency and accuracy.

The right candidate must be extremely organized, reliable, and comfortable working in a fast-paced environment that involves daily interaction with field staff, supervisors, and leadership.

Key Responsibilities

Operations & Compliance

  • Review supervisor reports, Swept time entries, and schedule variance reports; adjust hours and schedules as needed
  • Add and update hours in Swept and maintain accurate weekly hour totals
  • Create, update, and maintain weekly schedules, including real-time changes
  • Compare schedules vs. actual clock-ins for Maximes and Hoxton; confirm discrepancies with team leaders
  • Monitor GPS errors and off-site clock-in/out alerts
  • Update variance reports, weekly reports, and checklist summaries
  • Answer payroll-related questions and review overtime hours
  • Maintain accurate staff, scheduling, and compliance records

HR & People Operations (Required Experience)

  • Support new hire onboarding, documentation collection, and compliance tracking
  • Track OPUS registrations, training completion, and follow up on missing or pending items
  • Maintain employee records, attendance tracking, and documentation accuracy
  • Identify attendance patterns, inconsistencies, or compliance risks and escalate appropriately
  • Serve as a daily point of contact for staff-related questions via WhatsApp
  • Support basic HR workflows and coordination with leadership and external HR partners

Daily Coordination

  • Monitor checklist completion and follow up with team members
  • Send and manage checklists for Green Top Farms
  • Support communication between supervisors, team leaders, and field staff
  • Ensure all operational, HR, and compliance data is updated
    daily
    , not weekly

Requirements (Non-Negotiable)

  • Proven HR experience is required
    (onboarding, employee documentation, attendance tracking, compliance support, or people operations)
  • Strong background in operations, administration, or compliance (cleaning, hospitality, or field-service industries a plus)
  • Highly proactive — must anticipate needs and follow up without being asked
  • Exceptional attention to detail and accuracy
  • Strong English communication skills (85%+ proficiency required)
  • Comfortable managing schedules, time-tracking systems, and cloud-based tools
  • Highly organized and able to juggle multiple priorities in a fast-paced environment
  • Tech-savvy and adaptable to new systems and processes

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