Customer Service Agent Transcon, Customs and Distribution

hace 2 días

Guate, Guatemala Expeditors A tiempo completo Q25,000 - Q60,000 al año
Descripción de la empresa

We take care of our employees, and they take care of our customers

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us

Descripción del empleo

Major Duties and Responsibilities

  • Ensure smooth and timely customs, transcon and/or distribution process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace files and reporting
  • Ensure accurately and timely client and service providers billing.
  • Understand all the elements of the import and export Operating Procedures and correctly interpret this information to fulfill our customer's instructions and expectations.
  • Ensure compliance with internal, local and international laws, rules and regulations. This includes internal policies and procedures and external government regulations or customer policies/requirements.
  • Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
  • Assist with verification of customs declaration information and the submission of such to the customs authority
  • Coordinate and negotiate rates with our contracted vendors in procuring space and services.
  • Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
  • Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
  • Interact with our customers in arranging their transcon, customs and/or distribution shipments, meeting customer service standards.
  • Proactively monitor exception reports to ensure Expeditors is meeting key event milestones within the life of a shipment.
  • Work in meeting KPI standards as per the company's procedures.
  • Monitor shipment reports to ensure total customer satisfaction.
  • Ensure compliance at all times to regulations
Requisitos
  • Good knowledge of customs brokerage process, customs legislation.
  • Strong market and competition knowledge
  • Understanding of ocean, road and air documentation process
  • Effective interpersonal skills
  • Pro-active approach, strong organizational and computer skills
  • Good computer skills
  • Fluent in English
  • Winning Attitude

Reporting Structure

  • Department Supervisor or Manager
Información adicional

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company

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